Knowledge Base/--RECENT ISSUES--

Words With Friends Server

Amy Green
posted this on February 20, 2012 15:18

What is the deal with Words with Friends for iPhone?  I updated the app.  Now, games are slow.   Games are missing.  And, that perpetual message about YOUR server not responding is THE most irritating part.  Please address!

 

Comments

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Jayne Huth

Words with Friends hasn't worked since last Friday. On my computer. What can I do?

February 20, 2012 15:58
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Amy Walker

It hasn't worked on my computer either.   I tried to uninstall and reinstall the app but that didn't work.  It is so frustrating!!!

 

February 20, 2012 16:48
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Jennifer Allen

My words with friends has also not been working since probably last Friday. Hanging and Scramble are also not working. It is getting very frustrating that no one seems to be addressing this issue...especially since I'm not even playing the free versions! Come on Zynga...what's going on?

February 20, 2012 16:49
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Adavis0145

Words with friends hasn't worked on my computer since Friday afternoon.  Trying to load it on facebook.  What can I do?

February 20, 2012 17:03
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eileen weiss

As stated so many times above, I have been unable to get Words with Friends to load through Facebook onto my computer since last week.  Uninstalling and reinstalling also does not work.  Help!

February 20, 2012 17:20
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john c white

Cant get it to load up on FB

February 20, 2012 17:24
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Cindi Wright

The game Words with Friends will not load on my computer. I've been having this problem for the last couple days. Could you please find out what the problem is and fix it. Thanks

February 20, 2012 18:26
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Rubyhchan

I used to get notification 1 minute after my friend made a move, the 3 mins after, now 5 mins. What's up with that? Can I change how often Words checks for moves???

February 20, 2012 18:37
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Lynn Tucker

I have not been able to play "Words with Friends" on my computer either. I think it has been since last Friday or early Saturday.

February 20, 2012 19:07
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Latrice Daniels

Wow! I thought I was the only one that was having this issue! What is the deal because I am playing from my Android! That uses a lot of data....Something needs to be done!

February 20, 2012 19:39
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Christine Schiller

I seem to be the only one of my friends having issues with Words with Friends

February 20, 2012 20:26
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rita walkup

First time on here and i see that i would only be preaching to the choir! same issues here with WWF NOT loading on comp/facebook. Have had several friends asking me to play....being a first timer it is certainly frustrating.......good luck to all

February 20, 2012 20:39
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Debawages

I have had the same problem have been playing for months then last Friday it all stopped I have unintalled and reinstalled and yet nothing i have sent request and nothing I like playing this game but just about have had it almost do not care.

February 20, 2012 21:56
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Deitzlm

I am so glad that I am not the only one.. nOT THAT i AM GLAD THAT WE ALL CAN'T PLAY...I have done everything. re-booted , removed app, followed instructions from facebook and WWF app. Finally put in a ticket with Zynga wwf..Guess I will have to wait. However all my games will eventually resign if this doesn't get fixed soon..UGH

 

February 20, 2012 22:19
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roberta a camuso

Same as all of the rest.....My competition thinks I have resigned !

February 20, 2012 22:56
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mary comstock

words with friend will not load on my computer... it has been days since it loaded

February 21, 2012 08:43
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Judy Arrington

Words with Friends will not load since last Friday as well on my computer ....either directly or through facebook.

February 21, 2012 08:44
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Linda Volk

I have not been able to get into Word with Friends for 3 days....could someone please help me...

February 21, 2012 09:14
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bonnie massicotte

I too have not had words for well over a week. went on to check got on, but the side bar said my last move was 10 MONTHS ago ! what the hell. got to play 3 opponants one word each. now its back to not loading and says that Zynga is having problems. but this morning I had 2 requests to play and they got on fine. Help my players too think I have resigned.   also a few other games wont come up facebook from computer

February 21, 2012 09:17
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Jessica Washburn

Having the same issue with WWF (on Facebook.)  I am the only one of my friends who seems to have this problem.  Tried putting in a request to the Zynga helpdesk, but am not getting any response.  (All of my other Zynga games are functioning properly.)

 

February 21, 2012 10:34
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Charanet

Ditto, except I was able to load it at lunch today on my work pc but still no luck on my laptop or netbook  weird and very, very  frustrationg

February 21, 2012 14:40
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doretha felder-bennett

Words with friends is not working on my computer, what can i do to get it to work again

February 21, 2012 16:04
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Kristin McCoy

I also can't get it to load on my computer since Friday.

 

February 21, 2012 16:06
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Gabby 1215

I have an android phone and have been able to play WWF without issues. This morning, when opening the game, there was a message saying that my 'session had expired' and i was required to log in. I have been attempting to log in with Facebook all morning, but I receive a message saying, "The page you requested cannot be displayed right now. It may be temporarily unavailable, the link you clicked on may be broken or expired, or you may not have permission to view this page". I have spoken to friends with iPhones and they are able to access the game. Does anyone know what the heck is going on??

February 21, 2012 16:07
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Gloria Kullmann

I also am unable to load words with friends for the last several days.  I'm using an HP laptop windows 7.  Has words been compromised as result of updates for android, ipad, ipod and causing malfunctions for pc's??

February 21, 2012 16:55
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Gloria Kullmann

Zynga do you have a fix for this?

February 21, 2012 16:56
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Charanet

I have a windows 7 hp laptop and a asus eee pc netbook same issue on both,   maybe if we all keep submitting requests they will fix it

February 21, 2012 17:06
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Tamra Hatch
I've been having issues with words with friends since an update came through on February 16. I get server is down, please try later. Takes me hours to get my games. Is there a fix for this?
February 21, 2012 18:13
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Jbeam83

The app hangs during the loading screen.   Please fix this!

February 21, 2012 18:43
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Nursedoubet

I thought it was my computer but obviously not.  My wwf will not load on my computer on facebook.  Is anyone trying to fix this problem?

February 21, 2012 19:13
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marilyn mercier leonard

I also haven't been able to play words with friends for about a week. I followed all the trouble shooting advice on my computer and still no luck. Please Help!

 

February 21, 2012 20:37
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Sabrina Bratton

Why can't I load words with friends ?  I have been having trouble with this for awhile, please help

February 21, 2012 21:52
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rachael hubiak

What in the world is going on with Words With Friends? I have been having a problem with Words With Friends for a couple weeks now. MOST of the time it won't come up. It'll just having the loading icon on the screen. When I am able to get on it takes forever and then freezes after and sometimes during each of my moves. This is EXTREMELY irritating!!! I've heard and read about complaints from other people as well. When will this big problem be taken care of?

February 21, 2012 22:04
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Charanet
February 22, 2012 04:10
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Rita Frain

this has happened to me three times now not being able to load free version on my facebook.grrrr what's happening. my aunt has no problems. ive had to wait 3 to 5 days befoere to make any moves. please fix this. love the game it's great when it works. 

February 22, 2012 04:11
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Marty Nickelson

I have been able to play 1 time in 8 days, that was last Sunday.  I am getting hung at the loading of Words with Friends.  Will not load. 

February 22, 2012 05:40
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vanida

damn I cant play since last friday too....they have to fix it soon...i miss playing!!!!!!!!!!!!!

February 22, 2012 06:30
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April Williams

Words with Friends will not load on my laptop.  Have not been able to play on laptop, but will load on my Android phone, which I prefer not to use because of small screen.

February 22, 2012 06:56
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karen hilseberg

I am having the same issues as other people.  Word will not load on my computer.  What's going on?

February 22, 2012 09:04
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Knhnek
O habe emptied mt cache, I have rebooted several times I have uninstalled and reinstalled but kept gettong the "no connection" message. Now I can't even reinstall- I get the "no connection" message there too. Are you listening ZyngA?Or are we just posting comments as an exercise in more frustration? Can we get some information?
February 22, 2012 09:07
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joyce kushner

Wished my Words with friends would only load, what a pain..The only thing i see is the blue screen..HELP

February 22, 2012 10:15
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bonnie massicotte

i agree with knhnek, i wish they would acknowledge the problem and let us know they are working on it  we are left in dark on what to do and sit waiting. I may just delete the whole dam zynga and go back to pogo

February 22, 2012 10:49
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KATHLEEN DEFREHN

I  wish they would acknowledge the problem and let us know they are working on it  we are left in dark on what to do and sit waiting. I have been done for over a week also. Please fix this soon. I have tried everything on my end except for throwing my computer gainst a wall. Please Help!!!

February 22, 2012 10:59
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Karen J Hayes

Words with friends hasnt worked for me on facebook since last week!!!! Whats up with that?

February 22, 2012 11:29
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Theresahuskey

SINCE LAST FRIDAY I HAVE HAD THE SAME PROBLEM WITH MY WORDS WITH FRIENDS. DOES ANYONE KNOW HOW TO GET A HOLD OF SOMEONE ON THIS ISSUE

February 22, 2012 13:38
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Gabby 1215

I was able to resolve my issue. I had to sign in via the email option, not through Facebook, like you would be creating an account. Once I did that using my normal password, the game was updated and my games were there again.

February 22, 2012 14:28
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Jennifer Faulkner

words with friends will not load on my laptop I have cleared the cache and it did not work..

February 22, 2012 14:36
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doretha felder-bennett

what is happening with words with friends, i want badly to play it

February 22, 2012 14:49
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Charanet

Are you guys submitting requests (above) or just posting on this blog we all need to slam them with requests at the help desk then maybe they will help

February 22, 2012 15:01
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Charanet

gabby1215 the issue most of us are having is with facebook,  I can only play on facebook,  :{    thanks anyway

 

February 22, 2012 15:03
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Judykay53

I'm also having problems with all 3 of the Zynga games I play.  I thought I was the only one having these problems since none of my friends are having problems.  It is getting so frustrating since it's been almost a week of this.  It just sits and spins continuously saying "Updating Games" and when I FINALLY get to play, it spins again saying "Sending".  These moves can last up to 2 or 3 hours because it won't budge.  Then sometimes it says "The server is busy" or "Can't reach the server" and other messages.  PLEASE get this fixed.  There are too many of us that are having this problem.   I reported this problem and got a reponse from; http://newtoy.zendesk.com/ with a ticket #.  Well that was on the 19th, and still nothing has been done to correct this issue.  This is affecting  my games on my iphone & my ipad. 

February 22, 2012 15:07
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Brian Keith Larriu

i cant play  nor can my frends

February 22, 2012 15:20
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cindy barnes

Add me to this list of frustrated people.  Haven't been able to load WWF for over 12 hours now.  I've tried everything.  Is anyone out there at Zynga listening to us?

February 22, 2012 16:14
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GLORIA BATES

 

Words with Friends down since Sunday.  Just found this site to discover it's not my computer or facebook page.  HELP!!!!!

February 22, 2012 16:17
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LEASHA TREEZ

CAN'T CONNECT STILL SINCE SUNDAY HEELLLPPPP!!!!

 

February 22, 2012 16:58
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bonnie massicotte

GABBY1215..... you said....  ''  I was able to resolve my issue. I had to sign in via the email option, not through Facebook, like you would be creating an account. Once I did that using my normal password, the game was updated and my games were there again.''

could you elaborate a little more. I for one am a pure and full fledge computer dummy. and have been unable to decipher this. I need step by step and I have hotmail. you asy  you dignrd into  THRU EMAIL OPTION WHERE DO I FIND IT? i am willing to try anything, already cleared cache,updated chrome 

February 22, 2012 17:11
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Gabby 1215

Further to my comment earlier. I have just now discovered than I cannot play WWF logging in through Facebook. I can only play using my email address. Now I know why I cannot see my friends profiles when playing.

February 22, 2012 19:20
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Gabby 1215

Bonnie, when I tapped on the WWF app on my phone, it led me to a page with two options. One was Log In with Facebook, the other was log in with email address. Each time I chose to log in to Facebook, it would not allow me to. I then chose, to log in with my email and I was able to then access the game. I have just found though, that I am unable to log into Facebook to play so cannot access my Facebook Friends to play.

February 22, 2012 19:28
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Carolyn Kinman

I play WWF on my laptop in facebook.  Lately (past 3 days) the site will not load. The circle just keeps spinning.  If I change and go to my desk top computer, I can get the screen to load.  But, I can only play one person then the screen freezes.  This is very annoying as my friends don't seem to have the same problem. I know it's not my laptop or my desk top because of the above comments from other players. Can you please fix this problem.

 

February 22, 2012 19:29
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Gabby 1215

Tried to submit a request to Zynga but my version is not listed on the drop down menu. I have version 4.73 but it only goes up to 4.56. How far behind is Zynga?? Is it worth submitting a request when they don't even have your version listed??

February 22, 2012 19:36
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Word Friends

Its really an addictive game..Even me I really download it on my iphone so during my break time in the office I will play words with friends together with my co workers..Its very cool. In times of trouble you can use the ANAGRAMMER for the best results.

February 23, 2012 00:11
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Charanet

OKAY  so here is the answer I recvd. from Zynga (see below)   Using Google Chrome worked,  I dont like it as much as internet explorer  but at least I can play.     Food for thought,   I did go back and look and there was a windows update that I ran on Friday when all the issues started so it could have something to do with that

Good Luck to all

However the game has been accessible since last Sunday so if in any case it is not yet accessible to you, then you need to do some steps on your end.

And if in any case clearing of cache does not resolve it, then you need to try using diff browser, like Mozilla Firefox or Google Chrome.

Sinbce you can easily download these two browsers from the internet for free.

Please let us know if we can be of further assistance with this matter.

February 23, 2012 05:12
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anna harris

For 2 days I have been unable to play Words with Friends on Facebook because I have no 'play' button any more even though it is my turn..where has it gone and why has it gone?  Is anyone else having the same issue?!  Please hurry and fix this!

February 23, 2012 14:45
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anna harris

For 2 days I have been unable to play Words with Friends on Facebook because I have no 'play' button any more even though it is my turn..where has it gone and why has it gone?  Is anyone else having the same issue?!  Please hurry and fix this!

February 23, 2012 14:45
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Sandra Harden

I have 3 different friends it will not let me play with anymore.  The game is not finished but I can not take my turn the circle just keeps spinning like it is thinkingand no words show up on the screen.  It is very frustrating.  Please fix this. 

February 23, 2012 23:30
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rachael hubiak
I made a complaint to you guys earlier this week about my wwf account and it still isn't working like it should. I tried EVERYTHING!!! Is this going to get fixed and if it is when? If not really soon; then you will lose a lot of customers!
February 24, 2012 05:52
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kelly west

So is anyone doing anything about this problem?  I see we all have the same problem but what is up with getting it working?

February 24, 2012 06:16
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Kimberly Marciniak

I cannot access one of my current games on WWF and I cannot delete the games that are finished.  I also use facebook to play on my pc or laptop.  I enjoyed the game while I was able to play it, but I have only been at it a week and if this is how well they support the game, I may go back to inviting friend over for board games.  I enjoy their company anyway.

 

February 24, 2012 08:27
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Sandy Swank

Please add my name to the growing list of people here who can not get WWF to load on FaceBook. I have tried deleting and relaoding the app but it still has the same issues. I have not been able to play for over a week now. This is becoming quite frustrating as this is the only FaceBook game that I play;

February 24, 2012 09:41
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susan gay

This was the most intelligent game on facebook.  I have same problem as everybody else.  Can't get into board just the silly circle going round and round.  What is taking you all so long to fix this problem?????????????????

February 24, 2012 10:06
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Suzanne Roberts

I am unable to get rid of the "Request permission to share achievements with friends" thing.  I do not want to click on ALLOW, but when I click the X as I've always done, it goes away and comes right back with the Request box again, so I can't play.  VERY ANNOYING!  

February 24, 2012 11:24
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Ana D. Cruz

I can't get the game to load on Facebook - why?

February 24, 2012 11:39
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Sbj

I lost my words with friends on my laptop, thru facebook, it just keeps doing the circle going around and around , it just won't load.  I also got a Samsung Galaxy for Xmas and can't play words on it with my facebook friends, love the game but it's really frustrating.

February 24, 2012 11:56
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Jason Damerval

Well I feel alittle better that i'm not the only one having the loading problem.  I have been trying for 2 weeks now and all I get is the loading message.  No response from helpdesk either.

February 24, 2012 11:57
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Sue Brandon

Words with Friends does not work any longer on my computer/laptop either....been approx 2 weeks since it has worked...someone gonna address this???

February 24, 2012 12:27
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KATHLEEN DEFREHN

I had the same problem . I downloaded google chrome and now it works perfect. I needed a different browser.

February 24, 2012 13:04
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lisa cline

I have been trying to load words with friends, myself, but keep getting the loading circle, but will not load. When is it going to be fixed? Help!!

February 24, 2012 14:09
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Tweetybird0827

What is going on with Words with Friends Facebook????? this app hasn't worked all week. The little white circle just keeps spinning and the board never downloads. No one even contacts us to explain what is going on here. already a number of my friends stop playing this because of the frustration. Who are the (IT) people that you hire that can't fix this issue. totally disgusted with this game.

February 24, 2012 14:24
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peggy fedison

As everyone else is saying,  I am NOT able to get wwf loaded.. that stupid white circle just goes round and round.  I've closed and opened facebook hundreds of times, refreshed hundreds of times, and NOTHING.  How many people have to complain before this is fixed?  I just stopped playing Farmville because I havent been able to see any of the quest icons since mid January, and now I can't play WWF??  WTF????????????

Please address this issue and fix it already!  Thank you.

February 24, 2012 14:56
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Amy Walker

I took the advice of one of the posts and downloaded Google Chrome.  Words works well now through facebook.   

February 24, 2012 16:21
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Billie O'Connor

Ditto to the above comments. It will not load, keeps trying," Done "keeps flashing, Have tried reloading, uninstall, reinstall, deleting cookies, etc. I'm in the middle of several games and this has been all week! FIX IT!

February 24, 2012 18:22
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bonnie massicotte

needless to say. I did clean the cache, I did change to google chrome... 2 months ago.. because they said it would work better and faster. and I am also down  for the last 2 weeks. it seems that since they upgraded on the phones they deleted the facebook game and NOBODY wants to tell us anything of what IS going on!!! some app on the phones are not working but seem to be getting cleared up. but WE the face book original game is still hanging . PLEASE let us play we are human too. some of us cant afford your fancy phones.

February 24, 2012 19:58
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Ana D. Cruz

Is anybody listening???   There are so many complaints here, and nothing seems to be resolved.  I cannot get Words with Friends on Facebook - I get a blank page which says "Done" - and nothing else!  Please - this is one of the only games I play, and I only play on Facebook, so come on - do something already!

February 24, 2012 20:46
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Linda R Guillot

I really wish ya'll would get words with friends back up and running.  It was my favorite game to play and I really miss playing it

February 24, 2012 21:57
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Jan Luck

HELP!!!!

My WWF tries to load and the little circle in the middle of the page just keep turning & clicking in 3 line increments & won't load.  Have been trying to play for 2 days now......??????  Any suggestions you could give me & a whole lot of other people above me would be appreciated.

Thank you  

February 24, 2012 22:20
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Linda R Guillot

I tried what others have suggested--Go to Google Chrome-it did work I can play word now.   Thanks

February 24, 2012 22:41
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Vicky Eisele

I'm in the middle of like 10 games, and the game won't load...very, very frustrating, Folks!

February 25, 2012 06:36
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Schoolbusmom135

I thought I was the only one with this problem. I too am having all the same problems. I am going into withdrawl!

February 25, 2012 08:24
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pam tognarine

Same problem here and I'm not a happy camper.

 

February 25, 2012 11:11
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Pam Cutchin

I've sent this same issue to the helpdesk. I've done all of their suggestions without being able to play the game.

February 25, 2012 12:18
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Debi Tombling

welll add me to the

well... add me to the list..... GRRRRRRRRRRRRRRR!!!!!

February 25, 2012 19:04
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Jennifer DeMaster

I see lots of us are having the same problem.  What is Zynga doing to fix our problems??  I'm missing lots of requests!  Not happy!

February 25, 2012 19:11
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Krnmontez

Just duplicate all of the above comments and what is Zynga's response? What is the point here?

February 25, 2012 19:14
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jimmerbabe

I thought I was the only one.... mine won't load either on my computer, and it's been about a week. How long is this going to go on?

February 25, 2012 19:20
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Gloria Kullmann

To all of the above.  I had the same problem with loading in Internet Explorer 7.  I saw a comment from one of our bloggers that recommended using the Google Chrome or Firefox browser.  I have chrome on my desktop so used it to get to facebook.  The game loaded for me on Chrome and i don't know if it will work on Firefox.  For me Google Chrome is the way to get to play words with friends.  So if you want to continue playing use the Chrome browser.

February 25, 2012 19:42
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Gloria Kullmann

PS:  If you don't have Google Chrome on your desktop you can download it for free.  very easy to do.

February 25, 2012 19:43
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Gloria Kullmann

If this works for you will you please post a comment so others can get the word out to friends.

February 25, 2012 19:45
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Irene Hay

The whole thing is a disgrace!

February 25, 2012 21:24
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Desertdreamer97

I can't play Words with Friends either so am looking for other games to play now.  I can play it on my droid but not on Facebook.

February 25, 2012 21:52
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Jill Henning

I use google chrome and that only works intermittently. Come on Zynga what are you  trying to do - dont  you have answers

February 25, 2012 22:52