Knowledge Base/--RECENT ISSUES--

I can't play any of my games on words with friends

Shmo Wilson
posted this on February 26, 2012 11:37

I sign in. the board pops up but no games are there. none of the games i was playing show. i try to start a new game and a list of friends come up but when i clock on them nothing happens.

 

Comments

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Shmo Wilson

Oh yeah, the game is words with friends.

February 26, 2012 11:38
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Tilley72z

Words with friends

Heres the message that pops up for me...

The required facebook permissions have changed.  Please press OK to re-authorize Words with friends so we can provide you with the best game experience.

I hit OK and nothing happens.  I have reported this to the zynga helpdesk several times...to no avail, its like sending request to a black hole...got a canned reply and nothing after that.

February 26, 2012 15:12
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Cherylbell

I get the same message...have for days!  Nothing happens.  My games do not load...new games do not load...nothing happens.  I haven't gotten any replies.

 

February 26, 2012 15:19
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Tilley72z

I JUST SENT AN EMAIL TO:    SUPPORT@NEWTOY.ZENDESK.COM

AND I WILL SEND EMAIL EVERY CHANCE I GET, UNTIL ITS FIXED  (SQUEAKY WHEEL GETS OIL)

 

February 26, 2012 15:24
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JOHN LAFAVE

Ditto, ditto. For about 5 days now I get to the first screen of Words With Friends. No games come up, nothin'. I'm on a pc, not an android thingy.

It's frozen.  Come on, fix it.

February 26, 2012 17:55
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Lynne Hawksworth

I am having the same problem :(  Please get it sorted as I am having withdrawal symptoms !

February 27, 2012 02:24
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pgallagher

Words with friends

I get the same message.......

"The required facebook permissions have changed.  Please press OK to re-authorize Words with friends so we can provide you with the best game experience."

I hit OK and nothing happens.  Where did all my games go?  

February 27, 2012 07:31
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Janice Clough

I haven't been able to load words with friends, from facebook for 3 days now.  It has always been very slow and difficult to place letters and ALWAYS  crashes after playing, at most 3 goes, but will not load at all now.  I do not have any problems with scrabble, lexulous, wordscraper and mindjot games - ONLY  words with friends

February 27, 2012 08:16
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Janice Clough

I haven't been able to load words with friends, from facebook for 3 days now.  It has always been very slow and difficult to place letters and ALWAYS  crashes after playing, at most 3 goes, but will not load at all now.  I do not have any problems with scrabble, lexulous, wordscraper and mindjot games - ONLY  words with friends

February 27, 2012 08:17
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Blanch Green

What has changed that words with friends will not load? My friends think that  I have desserted them, but I just can't logon. Help please I miss my game. Has been about 4 days.

February 27, 2012 14:06
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Mbmarino

If everyone is having the same problem...then why isn't it fixed yet?  C'mon.....let's get going on this PLEASE!  Thanks.

February 27, 2012 14:18
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Tilley72z

OK, EVERYONE HAVING A PROB SHOULD SEND A DAILY EMAIL TO:

SUPPORT@NEWTOY.ZENDESK.COM

EMAIL SHOULD SAY:

1. WE ARE NOT PLAYING ON EXTERNAL DEVICES, WE ARE USING PC

2. THIS ISSUE NEEDS TO BE RESOLVED; THERE ARE MANY UNEMPLOYED TECHIES OUT THERE WHO WOULD LOVE TO HAVE A JOB...GET IT?

February 27, 2012 14:23
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Tilley72z

ALSO, FOR YOU WORD-A-HOLICS, YOU CAN PLAY SCRABBLE AND WORDOSAUR ON FB;  NO LIMIT ON AMOUNT OF GAMES AND THE SITES DO NOT BOG DOWN OR FREEZE

February 27, 2012 14:25
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Alunda Chambers

I am trying to play Words With Friends on Facebook and it hasn't been able to load in about 5 days now. What is the issue and how can I fix it?

February 27, 2012 14:52
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Shmo Wilson

just uninstall and reinstall the app. your games will be saved.

February 27, 2012 14:54
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Gelkay28

Ican't load words with friends on face book- I have tried deleting the app and re installing it.  Sometimes I can play a few games but if I exit the app I can't get back into it.  How can this be fixed???????

 

February 27, 2012 16:05
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Belinda Oetzel

I have the exact same problem as Gelkay28! Uninstalling and then reinstalling did not help at all. Please fix this issue!!!!

February 27, 2012 16:55
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Tanyatompkins1

Here is a copy of the email I sent to support@newtoy.zendesk.com:

I have been unable to load words with friends on facebook on my PC for the past 12 days.  I have sent 4 requests to the help desk and they are ALL still awaiting assignment.  In reading the numerous posts on the knowledge base at the zynga help desk, it appears that I am just one of MANY who are experiencing problems and who have reported the problem AND who are being ignored.  This is seriously unprofessional.  Does anybody work there?  I know plenty of IT experts who would love a job.  Does Zynga not care that they have so many dissatisfied users?  OR is it that no one knows what they're doing?  If someone would just acknowledge the problem, I may would feel different.  I just want to be able to play my game.  Please help this upset and dissatisfied user.  Thank you for your help... well that might be presumptive as the record shows that getting help from you guys is a fruitless endeavour.  Perhaps a more fitting closing here is "anxiously awaiting a response".

 

Also, a word of warning...I will fire off an email every day until someone helps me and all the other users that have been ignored, so fix it soon or get flooded with messages similar to this.  Its up to you...

February 27, 2012 17:43
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Tilley72z

HELLO TO MY FELLOW WORD-HOLICS!    THANKS TO A POST BY A FELLOW USER, I HAD SUCCESS GETTING INTO W.W.F.      I UN-INSTALLED AND RE-INSTALLED THE APP SEVERAL TIMES....FIRST COUPLE TIMES, TRIED TO WORK, BUT KEPT REFRESHING.   AFTER THE THIRD TIME, I GOT IN AND PLAYED SOME GAMES.  I CLOSED OUT AND CAME BACK IN, AND WAS AGAIN ABLE TO PLAY.  SO, TRY THAT AND GOOD LUCK TO ALL!

February 28, 2012 04:31
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tom lasko

the game board does not load, someother type of activity shows on the left side. any suggestions how to fix?

February 28, 2012 08:02
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Amy Sanderson

I have not been able to play words with friends for about a week or also..going to try the following up above and see if that works..

 

February 28, 2012 08:56
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Peggy Chipman

I'm having the same problem as many others.  Since 2/23/12 it does not load the games.  I'm waiting for a reply

February 28, 2012 10:42
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Marcia3

I have not been able to play words with friends since I don't remember when. I did all the little clean this download Google Chrome and still nothing. I am an older person and really enjoyed playing but now I can not. I have watched that little circle going around and around forever and still nothing PLEASE HELP!!!

February 28, 2012 14:19
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Ana D. Cruz

I tried uninstalling and reinstalling, but wasn't able to reinstall.  I have tried several times, with help from friends and family to do so, without success.  So now I'm uninstalled, and I want to reinstall, and I want to be able to load Words with Friends on Facebook so I can play the games I already started!  Why isn't this issue being resolved?  There are messages here from so many people with the same problem, and nothing is being done about it!   WHY????

February 28, 2012 16:15
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Ana D. Cruz

I tried uninstalling and reinstalling, but wasn't able to reinstall.  I have tried several times, with help from friends and family to do so, without success.  So now I'm uninstalled, and I want to reinstall, and I want to be able to load Words with Friends on Facebook so I can play the games I already started!  Why isn't this issue being resolved?  There are messages here from so many people with the same problem, and nothing is being done about it!   WHY????

February 28, 2012 16:15
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Ana D. Cruz

I tried uninstalling and reinstalling, but wasn't able to reinstall.  I have tried several times, with help from friends and family to do so, without success.  So now I'm uninstalled, and I want to reinstall, and I want to be able to load Words with Friends on Facebook so I can play the games I already started!  Why isn't this issue being resolved?  There are messages here from so many people with the same problem, and nothing is being done about it!   WHY????

February 28, 2012 16:16
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Optima Scott
Lost one game from main screen, but can still play other game and start a new one?!?! Using iPhone 4. Have report to Zynga but no reply for 3 days!! Not happy.
February 28, 2012 23:12
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Irene Hay

Never mind the phone call just FIX the PROBLEM!  Everything else on my PC works EXCEPT Words with Friends..... there is obviously a hidden agenda.

February 29, 2012 03:57
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donna fornoff

It just started with me just a couple days ago. I get the blue screen words with friends and yes it's not loading ,so i went to zynga through google and went to words with friends and it up loads once in awhile. I sent a message too and I've heard nothing yet from them. My cell phone works great but not my computer!

February 29, 2012 04:52
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Billwyles

Same as everyone. completed ALL the recommended fixes still cant gone, sent a fault report in no reply.

As someone suggested contact the advertisers, money talks

February 29, 2012 05:39
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Anne Drewett

Thought I was the one having trouble loading WWF.  Guess not.  Hasn't worked right for about three or four days.  I did get it to work earlier and now two of the three friends I was playing with have Zynga and a number instead of their picture.   I don't like this. I only started playing WWF about a month and a half ago and have enjoyed it up until now.  Quite frustraded.  Please FIX IT. 

March 01, 2012 07:58
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Linda Toll

I am having the same problem with Words with Friends.  I get the first page but the game will not load.  This has been going on for 4-5 days now.  I'm not getting the message the other folks have gotten about permission  changes.  I am on Facebook.  With all these complaints, why isn't it fixed?  This speaks very poorly of your company and when I see one of your games, I don't even want to try it because I figure the same thing will happen with those.  Won't you please make a lot of people happy and fix the problem?   Thank you for your attention to this matter.

March 01, 2012 09:48
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Debra Eppley

DITTO...the EXACT same thing happens to me...IS THERE A FIX YET????

March 01, 2012 15:30
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Sbowens16

Thank goodness - I thought it was just my computer. This started for me a week ago as well. No one has responded back to me either. I have also tried to do what everyone else has said or done and of course nothing has worked. I was able to play one game last night - yeah - but then it froze up and I couldn't get back in it...Withdrawl sucks!

March 01, 2012 17:28
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kelly terrier

up until about a week ago everything was fine.  since then I am unable to get in.  the program won't load just gets stuck.  I was able to get in last night and then program froze and kicked me out then I couldn't get back in.  This am after trying to log in 7 times i finally got in.  I'm not a patient person...

 

March 02, 2012 04:37
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Barbro Liven

I have all same issues....please contact me with a fix or you just fix this BS

March 02, 2012 04:37
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Tanyatompkins1

Hey pissed off players...just wanted to let you know that DAYS after I submitted my 5th request for help, I got a response from the so-called help desk.  THe response (like the wait) was a joke.  They suggested that I try reloading several times.  Really???  I hadn't thought of that...come on!  Also the first 4 requests are still waiting to be assigned to a help desk operator.  I ended up changing my web browser from IE to firefox and am now able to play, BUT it still hacks me off that I had to change MY web browser to fix THEIR problem, that they have yet to acknowledge.  So good luck everyone.  Keep firing off those emails.  Maybe the squeaky wheel will get the grease.  But don't hold your breath.

March 02, 2012 16:15
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Tinney

I was not able to get pass the blue screen, however when I did finally get in, I went to the HELP button and found out how to clean out my "cache" of cookies. Since I did this, the Words With Friends has worked for me. Hope this helps.

March 04, 2012 09:00
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Cherylbell

After 10 days of no games I had to download a new web browser.  WFF did finally load my games and I have been playing.  It still has a couple of glitches but better than before.

March 04, 2012 22:20
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Kewlzipity
I can't get WWF to load the login with facebook option. I have the most current update. Is there a new version for Android running ICS.
March 07, 2012 12:47
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Kewlzipity
I can't get WWF to load the login with facebook option. I have the most current update. Is there a new version for Android running ICS.
March 07, 2012 12:49
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Thomas Runnells

I cannot get WWF to load through facebook and none of my current games come up.  I get a blank game board and nothing else.  When I try to start a new game, I get a "loading facebook friends" message, but it just keeps running and nothing comes up.  What's up?

March 07, 2012 12:50
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jay koenekamp

oh come on and fix this already!  3 days and I thought I was just being ignored by everyone,  to all my opponets good game thanks,  nope it's your faulty programming. very unimpressive. :(   To Zenga the rating doesn't go low enough. definitely negative as-5stars!!!!!    FIX IT!!!!!     What a pain in the ...Can you hear us?

March 10, 2012 19:15
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Sbowens16

After 3 weeks and  the problem not being fixed I had to change my browser (suggestions from other people having the same issue) now I can at least go on and play and it is much faster. I was not happy having to change my browser for there problem but at least I am getting on now.

March 11, 2012 07:57
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merri polkowsky

What the heck is going on???? obviously this is a problem for a huge group of WWF users....why don't the tech gurus fix the problem?????  Three weeks of trying to load and using the refresh button and then crossing your fingers is not the way to go...c'mon Zynga!!!!!!!!  we are so-o-o frustrated....at least let everyone know that you acknowledge the problem and are DESPERATELY trying to fix it.!!!!!!!!!!!!!!

March 11, 2012 10:46
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Billwyles

Changed browser to Google Chrome. disabled the flash player in Google Chrome as two flash players were in conflict. Everything now ok and playing.

If you google "shockwave flash player crash" there is loads of help. You have to do it yourself as Zynga seem to have buried their head in the sand. Hope this helps

March 11, 2012 18:23
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Linda Fabian

Need to get this fixed please. 

March 14, 2012 09:42
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Pamjoao

Wow...looks like this problem has been going on for awhile now for a bunch of us and also looks like Zynga is going to do anything to fix it either. Great.

March 15, 2012 12:02
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Karen moawad
A company has a morale obligation to respond and fix what is broken. How could this be going on for so long?
March 21, 2012 08:46
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Hiplaces4u2

i can't play my words with friends either.  the screen comes up and the wheel keeps going around and around......................what the heck!   e-mail me if you know the problem at :hiplaces4u2@yahoo.com.  i just love this game.  did i get hacked?

 

March 28, 2012 12:04
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Ralph Heinze

I have tried all the fixes that the Apple Tech suggested, (many times)... Where I am now is the WWF is reloaded and comes up to the level where a box appears that says  "Welcome back    raheinze@aol.com  We've detected that you have played another With Friends game  on this device. Simply enter the e-mail you registered with to play with your account" Under this message two option boxes are given, one "No Thanks", and the other " Ok! ". No activity from light touch to heavy pounding can get any response from these buttoms... Two players with five games in process are waiting in "etherville" for a response from me. I plan to call them later and tell them they are no longer my friends.

This game is incredible, but.......   words cannot describe the level of frustration... *even friendly ones...."  Please help me......?

 

March 28, 2012 18:50
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Sandra Pegram

I have a desktop and i can't play words with friends either hopeful that they will fix it

March 30, 2012 14:44
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Mr. H.

$2.99 times how many millions of downloads?

The game is broken, and someone is laughing all the way to the bank.

April 03, 2012 19:37
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Elaine Rousseau
I sign in . The board comes up in dark gray but it is frozen nothing I can do will move it. Please fix it soon I miss playing. I don't want to re-apply I don't want to loose my names.
April 09, 2012 07:55
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Mr. H.

For months, I've been unable to create a game. I press the "+" tab and it closes the game.

I press the "Create Game" tab and it closes the game.

I've got an early generation iPod Touch, but I never had these problems until recently.

Since a product known to be faulty is being sold interstate and international, perhaps the U.S. Consumer Protection Agency should be notified.

April 09, 2012 10:09
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carol

Maybe I am talking to the wall...but I cannot get my WWF to load thru my facebook acct...the logo comes up but it does not load...explorer button flashes and the wheel in the middle does not spin.  I expect a response from you soon.

 

April 09, 2012 17:37
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Elaine Rousseau
Still cannot play The play board comes up gray but I can't move a thing FROZEN Please fix thank you It has bee two days now
April 09, 2012 18:01
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Mr. H.

We've all been zinged by Zynga.

April 09, 2012 18:21
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Vivian Kahn

I've loaded Words w. Friends on my iPad but haven't been able to play my word.  Play button doesn't show up at the bottom of the screen.

April 12, 2012 12:26
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Regina Russell
I always played on my iPad then I got my new iPhone. Downloaded words with friends on my phone and played same games on both devices. Now my games are gone on my iPad. Have to tried to get help from the help desk for almost a month but they have been no help
April 27, 2012 10:23
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Sugee1

I'm having same problem as almost all others hee WWF  screnn comes up and little wheel in center goes round and round but no games   :-((

yet I go to my phone and play with no problems......

April 28, 2012 07:23
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Grnthumb

Not working, not working, not working... ONLY a PASS button, no play.... and after reinstalling I lost all my old games and it will not let me access my 'original' account. Zynga must be a Plot to steal our identities and drive us mad! To the funny farm, heha hoho we go!

April 28, 2012 20:13
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Kathleen

I am in limbo on Words With Friends which indicates that it cannot connect with Facebook. Frustrating, VERY FRUSTRATING!!! Perhaps, Alec Baldwin could help out!

July 04, 2012 11:04
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Leah hepler
Can't get wwf to install after removing and following instructions suggested by Zynga help site. Please get your bugs cleared up. It is frustrating trying to get back to my games
July 05, 2012 03:31
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Reba Withrow

I haven't been playing words with friends long so I thought I was doing something wrong. Now I find out that it is obviously  an ongoing thing. Has anyone found a way around this? 

July 06, 2012 17:38
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Marianne Arkeat

Have not been able to play on my laptop since July 7

I keep getting message

Loading Friends
Facebook
It seems we're experiencing problems connecting to Facebook.
Please refresh and try again.

July 09, 2012 20:01
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Hilary Keily

Have not been able to play via facebook since May 19. Hope Zynga are not trying to sell their business to anyone with this many issues.

July 10, 2012 19:39
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Marianne Arkeat

This solved my problem with facebook words with friends.

Downgraded firefox browser to 12.

I found that the issue is PRIVACY settings.

Before, I could happily play WWF in Firefox private browsing session. Now, I have to use custom setting and and uncheck "tell websites I do not want to be tracked" . What a pain.

 

0

 

July 10, 2012 20:05
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Peter Harskamp

This is for the people that can NOT play For example, Word With Friends.
This is an account setting in Facebook that is not right. Go to the small wheel and then "Account Settings" next go to "Security"
on the right side you will see "Secure Browsing". Make sure this is DISABLED. Then words will work again.

 

Happy Wording (With Friends)

January 30, 2013 10:36
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Peter Harskamp

lol.. (Facepalm) i see i just replied to a year old thread

January 30, 2013 10:36
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Tone Brown

I have tried everything everybody else here has tried and still haven't been able to play on my computer for nearly two weeks now. However, I popped into the internet cafe, logged in and was able to catch up with friends who can still play.

I now know something has changed to affect the settings on my computer. My friends are playing so not everybody is affected, Maybe that's why Zinga are ignoring us unfortunates. Which of course is still shoddy behaviour on their part.

I'm going back to the Internet cafe before  withdrawals get the better of me and I send something quite unpleasant to their headquarters. 

February 04, 2013 16:40
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bob harman

Repeat for what Peter said (thanks Peter). "

This is for the people that can NOT play For example, Word With Friends.
This is an account setting in Facebook that is not right. Go to the small wheel and then "Account Settings" next go to "Security"
on the right side you will see "Secure Browsing". Make sure this is DISABLED. Then words will work again.

 DISABLE wasn't available, but I just hit a button it that it was set on (think I just chose Cancel), and it worked.  Good luck.

March 11, 2013 05:19
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Anita

Bob Harman -- Thanks so much!!! You're amazing!  You fixed it!!!!!!!!

May 05, 2013 19:19