posted this on March 08, 2012 07:08
My friend and I have 3 games we are playing and neither of us can open them....WHATS UP WITH THAT
Lost all games, can't pull up friends list, random opponent, or mobile users!
My fbk WWF will not load at all. It stays on the main page and if I scroll down it will just keep scrolling constantly. The page makes the computer clicking noise like it's loading but it never pulls up the friends list or the games. This is the 2nd time it's happened and it's lasting for a week at a time. I've tried refreshing the page, refreshing internet explorer, logging out of my computer. Nothing works.
My FB WWF will not work either. All it does is load a blank game board with no tiles. When I try to select an opponent, it lets me, but then it brings me right back to a blank game board with NO opponent. :(
Same here. FB WWF loads a blank game board with no tiles. when I select an opponent it goes back to the blank board. I wonder if the friends keep getting requests from me. How annoying that would be!
Same here. WWF will not load on FB. It just sits on the main page. When I scroll down to see what the heck it's doing all you see if page after page of BLANK space with it continually loading more BLANK space. PLEASE fix.
I have a Nook Color and a desk top computer. I am having problems with both . Either cant get the game to load past a blue page getting a small box saying line 30 is full and other issues.Once this box appears takes forever to close that box and I ahve resyarted my computer and it is still hanging there staying open. Love the game though. Guess the Angry Bords are calling me. I have tried going in through Zybga through AOL and IE also and have the same problems as I do with the FV app. I paid for my game for my Nook as there wasnt a FREE game offer. Wasnt much but still !! Please get this progoram fixed and more user friendly.
I have a Kindle Fire and am having no luck loading FB friends for games either...I can on my Iphone but not on my kindle :(
You need to enable third party cookies. If you're using Firefox, Click Tools, Options, Privacy and check "Accept Third Party Cookies"
That worked for me
WWF will not load & on my kindle fire I just have numbers for my friends names.
Thank you, Joseph! That fixed it for me too! You're awesome! :)
I downloaded an AOL toolbar and used it to access FB ... my page loads fine, but WWF won't come up...instead, when I click on it, it gives me a FB login screen! I disabled the tool bar and tried accessing FB the usual way, but still can't get WWF to load - just keeps giving me a FB login screen (although I'm already logged in). I ran a full virus scan and my computer is clean. I tried rebooting... checked my settings (3rd party cookies are already enabled) ... no luck. Anybody else run into this bug?
having issues as well. Can't pull up games on FB and my color nook has the games I have been playing on it, but they all have different names instead of mine when I click on them, and I am getting 3rd party ads. After buying the app for my nook, they now want me to spen 25 tokens (which I will NOT buy) to remove unwanted 3rd party adds. Is very unethical, and I will stop playing before giving them any more money.
JOESPH: I have AOL and IE for browsers. How or where can I look for the place to enable 3rd party cookies? I really like the game when I can get it to work. I am about ready to delete it from my NOOK and forgett about it. Last several times I ahve tried and actually got it open It let me into one of my several games BUT the whole bottom is missing and I cannot get to it to see my letters, play, switch or anything. HELP please
For IE, you have to go to your internet options, click the Privacy tab then under settings, click Advanced. Check the box that says "Override automatic cookie handling" and make sure third party cookies are being accepted.
Thank you Joseph. I did that and its still not working.
I receive the following message when I try to access WWF on FB: "Facebook It seems we're experiencing problems connecting to Facebook. Please refresh and try again." I refresh and still can't access. Can somebody help. I use IE8 on this laptop. Thanks.
WWF on FB won't open on my computer. Opens on my phone. What's up?
Same here WWF on FB won't open. Worked on the cookies and downloaded newest version of flash player. It just sits there like it's loading and it doesn't. Sure would like to play again as I have several games going with friends. ANYBODY got a solution?
Having the same problem - WWF on FB just keeps looking like it's loading, but gets nowhere. I just played yesterday. Am on a laptop with Vista.
Same here - and I tried going to internet options - privacy - advanced - override. It says its accepting third party cookies, but WWF on FB still looks like its continuously loading and won't open!
I have been getting the "Facebook It seems we're experiencing problems connecting to Facebook. Please refresh and try again." message for about a week now. have not been able to play for over 2 weeks.
all i get whilst trying to log in the front game screen , not having any of it well peeved as got loads of games on the go.
same here, just spinning circle
The Words with Friends game does not open on my FB....just get the home page. I never see my friend list or game board. This has been going on since yesterday. What's the problem? Please get it fixed. I miss the game.
Sounds as if you have many problems--I can not bring up WWF on fb. Get main menu but then nothing!! I have many games going on!!
Does anyone from WWF/FB scan this forum, or are we in an endless circle jerk?
WWF on Facebook will NOt load. only clocks endlessly
I'm having the same troubles as everyone else, as noted above. Can't get WWF to open on my laptop or desktop through Facebook. I've tried updating my browser, flash players, etc., and have changed my internet settings as suggested above, yet nothing has worked. No explanation. Please help.
Same issue..Zynga are you listening????
I'm glad I'm not the only one...it just sits on the opening blue screen and the dial turns but never loads. I tried clearing my cookies and rebooting and all that stuff. It didn't help. Hopefully Zynga checks this and hopefully if lots of us are having the same issue they can fix it fast. Please!!!! I'm addicted to this damn game and it would be great if they fixed it soon.
I tried connecting with Internet Explorer ( UGH !) instead of Chrome and was able to play. Seems Chrome is the issue for me.
also just getting the circle when trying to acess on facebook (IE9)
Same issue as stated above. Can't load WWF through FB. It just spins and spins. I've confirmed I have the most recent version of IE, cleared cookies and given appropriate access. Deleted and added back, can't get it to load. I do not have Chrome.
Having same issue as most everyone else ... keeps telling me to refresh and when I do it tells me to refresh. Very frustrated here and I hope that someone from WWF FB is listening. Good luck to everyone else having problems, I know I miss playing my games too.
I'm have the same problem on my laptop on F/B but will allow me to play on my Ipod. Getting very frustraded with this. This has gone on for 3 days now and have tried everything to try to fix this. Can someone please help??????
My Word With Friends Board will not load on my Facebook. Tried refresh, restart, have the most recent version of IE. I am NOT using CHROME. And I was on the verge of winning!!!!
I don't think anyone reads these comments. The problem goes on and on. I've lost the many games I was playing and so have many of my friends. Why can't you get it fixed? Are you trying??????? It's the only game of all your games that was interesting enough to play. Doesn't matter if I use my laptop or desktop....WWF doesn't work on either anymore. And my computers are up to date.....have tried everything. Seems that as soon as my FB changed over to the Timeline format...it screwed up everything.
Has anyone gotten a response from zynga? I haven't been able to connect since yesterday.
same as above, i was in the middle of games with random apponents and i am concerned i wont find them again. hurry up and sort problem
wwf will not load on facebook all i get is blue page
Zynga will NEVER read these comments. They could care less about us addicts! As long as people are playing all threir other games why should they be concerned about this one. Bunch of assholes!!!
a friend and I both cannot get word to open on FB..just sits and spins..started yesterday afternoon and have not been able to play since then..me+3 different computers..he 2 different comupters...what gives???????
Guess I'm one of many...My gameboards will not load on facebook the past couple of days....?
Been having the same problem, so I finally went here https://wordswithfriends.zynga.com/ and was able to pull up my games and start playing. Hope this may help someone here :)
Mary Carney @ :Been having the same problem, so I finally went here https://wordswithfriends.zynga.com/ and was able to pull up my games and start playing. Hope this may help someone here :)
It does work when you clink on the link- however it doesn't work with Facebook friends. . .list won't pull up, etc.
It does work when you clink on the link- however it doesn't work with Facebook friends. . .list won't pull up, etc.
I tried this and got message on this page:
'We are currently experiencing loading issues for some players using IE. Please come back soon and thank you for playing!"
One more note - Firefox is working fine and when you log in using Firefox you see this message: We are currently experiencing loading issues for some players using IE. Please come back soon and thank you for playing! at the top of the screen.
Even when mine was working with Internet Explorer, it would freeze, the letters would "disappear", all kinds of freaky stuff would happen. The help desk finally got back to me, but didn't tell me to do anything I hadn't already tried. So I tried to log on using my Mozilla Firefox browser and the thing WORKED LIKE A DREAM! No problems AT ALL. So...if you're getting desperate .... dump IE and download the free Firefox browser. It's totally worth it!
Brenda, you are right about that. I tried Mozilla Firefox and the Words With Friends game was back to working like a charm.
I might switch back to Internet Explorer- once I know they have corrected the problem. . .or I may just decide to keep Mozilla Firefox- once I familiarize myself with it and feel more comfortable using it.
Not really sure if there really is a huge difference between between the two browsers.
My fbk WWF will not load at all. It stays on the main page and if I scroll down it will just keep scrolling constantly. The page makes the computer clicking noise like it's loading but it never pulls up the friends list or the games. This is the 2nd time it's happened and it's lasting for a week at a time. I've tried refreshing the page, refreshing internet explorer, logging out of my computer. Nothing works
Try switching over to Mozilla Firefox- temporarily. It worked for me when I did this. Then for some reason- INTERNET EXPLORER was back to working properly after about 48 hours. Mozilla is not bad- but I am more comfortable with IE and went back to using it as my browser.
I have a different problem. WWF on FB is demanding that I allow permission to publish achievements. I don't want my achievements published, I just want to play. The app is not allowing me to. This has been going on for 5 days and I'm frustrated.
I'm on a macbook pro...was playing WWF fine this afternoon...been playing on the same mac for months. Now, I cant get the WWF board up, just a list of all the instructions on how to play the game etc..... Ive tried facebook WWF on both firefox and on safari on my nac....and it wont load. I go to my iphone FB app, click on WWF in FB and it works!!! Whats going on?
Same problems as Ellen & Dunbars! I already asked about the "allow permissions" and was told I didn't have to, but still getting the question over & over with only ONE option...ALLOW. Today I'm just getting the LONG list of instructions, etc. on IE & Firefox.
Same problem as Dunbars since this morning.
I am having the same problem as the last three posts. I use the lastest version of Safari. The problem actually started late last night. Please advise.
same prob as Dunbars using Mac
I have a MacBook Pro and am having the same problem as above above post by Dunbars.
I'm also on a MacBook and having the same issues as Dunbars...
Im on a Mac G5 HELP, I have the same probrem as Dunbars and the other Mac users
My sister and I both use Macs and cannot access wwf through Facebook today. Last night it was fine. I haven't changed anything here. Some of my friends are not experiencing any issues at all, however I believe that they use PC's running Internet Explorer. I don't know how to switch to Firefox or if that is advisable, but I want the game back, please.
I have a MacBook and was invited to play with a friend on FaceBook. We had a great game going, and suddenly I can only get this page:
Check often for new items.
© 2012 Zynga Inc. All rights reserved.
It appears you are using a browser that is not currently supported. Please use one of the following:
Same page Bryn Berg. No answer from Zynga help desk yet.
Same as Bryn & Cheri. Just happeed today as well. Have tried everything suggested!!!! Very frustrating! Can't seem to get a message through to help desk.
Same with me,, happened today. WHats going on?
Me too, have just submitted a request for help
I am having the same problem. I also submitted a request for help, hopefully they will fix the problem soon because I NEED MY FIX !!!! :)
I started a new thread in the recent section for this INSTRUCTIONS screen, please go to it and click on the "me too" button so Zynga will address this issue for us faster. Thanks
I get the same screen as Bryn. So annoying. Please fix it. We love the game!!! Thanks.
Same problem. but it works fine on my iphone. it's a pain to play on it... but I am totally addicted to this game!!!!!
Same problem.... I play with some friends on my MacBookPro and others on my iPad. Let's get this fixed boys! (or girls!)(or aliens from the planet Zynga)
I get the same screen as Bryn. My husbands WWF works fine on my computer, but mine won't. Mine won't work on his computer either, but his will.
My tech help went to Internet Explorer - Tools - Internet Options - Privacy- Popup blocker and "allowed" WWF web address. So far it's working great.
I would like every user of WWF on Facebook to contact Zynga, and cease and desist using any and all of their products until they stop their intrusive, privacy violating nonsense insisting on posting scores, achievements PHOTOS and MORE at their discretion. Are you kidding me? How dare these cyber-punks stick their noses into our lives? We just want to play the game, and they better stop playing games with their devoted fans before they lose many thousands like me because of this unwarranted blatantly hostile act of Big Brother tactics for their gain and our loss.
I get an Error message: "An error has occurred. Please refresh and try again" No amount of refreshing allows me to log on. I enjoy WWF, but will remove and no longer play if this continues. It happened about a month ago and miraculously stopped. This happens on both desk tops and laptop. I can only play on my Kindle. Please repair.?
It has been a month now and I can not play WWF on Facebook!! The page will not load!! I have deleted, uninstalled, reinstall, refreshed, redone, redid, bent over backwards, clicked my heels three times in a row while whistleing Dixie upside down and then started all over again at the very least 20 times!! NOTHING! Nada dang thing has changed, still will not load anything. Please for the love of the game PLEASE help me or get it fixed. Thanks :-/
SOLUTION: When you log onto FB you have to use https for secure browser. The first time the s will remove, add it in the address, the screen will refresh with it. You should then be able to load and play WWF. Hope this works for you. Many thanks to my very smart husband, it's working for me!!
This is not a solution - since there is no "secure" facebook page. Words with Friends will be losing me to Scrabble on FB pretty soon if Zynga doesn't get it together.
i had this problem and fixed it in firefox by disabling addblocker on facebook. Seems the addblocker wouldnt allow the game to load.
The Zynga help desk for this app uses a software that only gives you an immediate canned answer. The software is called Zendesk. You never reach a live person so your issue beyond the basics will NEVER be addressed and your submission will be closed immediately. Horrible customer service and using Zendesk is not fooling anyone but is ticking good customers off to the point of leaving the games. When Zynga does a financial analysis of how much its customer service approach is causing a drop in their revenue stream maybe then things will change. Don't hold you breath.
The Zynga help desk for this app uses a software that only gives you an immediate canned answer. The software is called Zendesk. You never reach a live person so your issue beyond the basics will NEVER be addressed and your submission will be closed immediately. Horrible customer service and using Zendesk is not fooling anyone but is ticking good customers off to the point of leaving the games. When Zynga does a financial analysis of how much its customer service approach is causing a drop in their revenue stream maybe then things will change. Don't hold your breath.
Support Software by Zendesk