Knowledge Base/--RECENT ISSUES--

words with friends on fb

Jerry Overall
posted this on March 08, 2012 07:08

My friend and I have 3 games we are playing and neither of us can open them....WHATS UP WITH THAT

 

Comments

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Katie Schroeder

Lost all games, can't pull up friends list, random opponent, or mobile users!

March 10, 2012 05:46
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Jessica Pauley

My fbk WWF will not load at all. It stays on the main page and if I scroll down it will just keep scrolling constantly. The page makes the computer clicking noise like it's loading but it never pulls up the friends list or the games. This is the 2nd time it's happened and it's lasting for a week at a time. I've tried refreshing the page, refreshing internet explorer, logging out of my computer. Nothing works.

March 10, 2012 06:05
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Stacydunne817

My FB WWF will not work either. All it does is load a blank game board with no tiles. When I try to select an opponent, it lets me, but then it brings me right back to a blank game board with NO opponent. :(

March 10, 2012 13:25
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Donna Alles

Same here.  FB WWF loads a blank game board with no tiles.  when I select an opponent it goes back to the blank board.  I wonder if the friends keep getting requests from me.  How annoying that would be!

March 11, 2012 10:52
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Sandra Hayward

Same here. WWF will not load on FB. It just sits on the main page. When I scroll down to see what the heck it's doing all you see if page after page of BLANK space with it continually loading more BLANK space. PLEASE fix.

March 13, 2012 16:47
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Myoung40
I have the game on the Nook and i can not see who i am playing or add new games. Is this problem related to my facebook account?
March 13, 2012 19:28
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Karen Rosenberg

I have a Nook Color and  a desk top computer. I am having problems with both . Either cant get the game to load past a blue page getting a small box saying line 30 is full and other issues.Once this box appears takes forever to close that box and I ahve resyarted my computer and it is still hanging there staying open. Love the game though. Guess the Angry Bords are calling me. I have tried going in through Zybga through AOL and IE also and have the same problems as I do with the FV app.  I paid for my game for my Nook as there wasnt a FREE game offer. Wasnt much but still !!  Please get this progoram fixed and more user friendly.

March 15, 2012 19:53
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Dyralaera

I have a Kindle Fire and am having no luck loading FB friends for games either...I can on my Iphone but not on my kindle :(

March 16, 2012 18:19
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Joseph Childress

You need to enable third party cookies. If you're using Firefox, Click Tools, Options, Privacy and check "Accept Third Party Cookies"

That worked for me

March 17, 2012 04:37
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Wendyannspurr

WWF will not load & on my kindle fire I just have numbers for my friends names.

March 17, 2012 10:52
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Stacydunne817

Thank you, Joseph! That fixed it for me too! You're awesome! :)

March 17, 2012 12:45
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Brenda Meskunas

I downloaded an AOL toolbar and used it to access FB ... my page loads fine, but WWF won't come up...instead, when I click on it, it gives me a FB login screen! I disabled the tool bar and tried accessing FB the usual way, but still can't get WWF to load - just keeps giving me a FB login screen (although I'm already logged in). I ran a full virus scan and my computer is clean. I tried rebooting... checked my settings (3rd party cookies are already enabled) ... no luck.  Anybody else run into this bug? 

March 17, 2012 18:48
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Lori Durbin

having issues as well. Can't pull up games on FB and my color nook has the games I have been playing on it, but they all have different names instead of mine when I click on them, and I am getting 3rd party ads. After buying the app for my nook, they now want me to spen 25 tokens (which I will NOT buy) to remove unwanted 3rd party adds. Is very unethical, and I will stop playing before giving them any more money.

March 17, 2012 18:52
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Karen Rosenberg

JOESPH:  I have AOL and IE for browsers. How or where can I look for the place to enable 3rd party cookies? I really like the game when I can get it to work. I am about ready to delete it from my NOOK and forgett  about it. Last several times I ahve tried and actually got it open It let me into one of my several games BUT the whole bottom is missing and I cannot get to it to see my letters, play, switch or anything. HELP please

 

March 18, 2012 13:18
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Joseph Childress

For IE, you have to go to your internet options, click the Privacy tab then under settings, click Advanced. Check the box that says "Override automatic cookie handling" and make sure third party cookies are being accepted.

March 18, 2012 13:43
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Karen Rosenberg

Thank you Joseph.  I did that and its still not working.

 

March 18, 2012 15:41
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Sherri London

I receive the following message when I try to access WWF on FB:  "Facebook It seems we're experiencing problems connecting to Facebook. Please refresh and try again."  I refresh and still can't access.  Can somebody help.  I use IE8 on this laptop.  Thanks.

March 27, 2012 17:30
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D S Jenkins

WWF on FB won't open on my computer.  Opens on my phone.  What's up?

March 27, 2012 20:16
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Deborah Miller

Same here WWF on FB won't open. Worked on the cookies and downloaded newest version of flash player. It just sits there like it's loading and it doesn't. Sure would like to play again as I have several games going with friends. ANYBODY got a solution?

March 27, 2012 21:49
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Courtney Ro9per

Having the same problem - WWF on FB just keeps looking like it's loading, but gets nowhere. I just played yesterday. Am on a laptop with Vista.

March 28, 2012 03:39
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Janblount

Same here - and I tried going to internet options - privacy - advanced - override. It says its accepting third party cookies, but WWF on FB still looks like its continuously loading and won't open!

March 28, 2012 03:52
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Jim Birkhimer

I have been getting the  "Facebook It seems we're experiencing problems connecting to Facebook. Please refresh and try again." message for about a week now. have not been able to play for over 2 weeks.

March 28, 2012 03:59
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diana nash

all i get whilst trying to log in the front game screen , not having any of it well peeved as got loads of games on the go.

 

March 28, 2012 05:17
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maloo

same here, just spinning circle

March 28, 2012 05:29
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Judy Hemp

The Words with Friends game does not open on my FB....just get the home page.  I never see my friend list or game board.  This has been going on since yesterday.  What's the problem?  Please get it fixed.  I miss the game.

March 28, 2012 05:36
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Judy Rankin

Sounds as if you have many problems--I can not bring up WWF on fb. Get main menu but then nothing!! I have many games going on!!

March 28, 2012 05:51
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Janblount

Does anyone from WWF/FB scan this forum, or are we in an endless circle jerk?

March 28, 2012 06:21
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danielle

WWF on Facebook will NOt load. only clocks endlessly

March 28, 2012 07:15
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Kimberly Schutt

I'm having the same troubles as everyone else, as noted above.  Can't get WWF to open on my laptop or desktop through Facebook.  I've tried updating my browser, flash players, etc., and have changed my internet settings as suggested above, yet nothing has worked.  No explanation.  Please help.

March 28, 2012 08:26
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Connie Lagen

Same issue..Zynga are you listening????

March 28, 2012 08:43
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Mandy Lill

I'm glad I'm not the only one...it just sits on the opening blue screen and the dial turns but never loads. I tried clearing my cookies and rebooting and all that stuff. It didn't help. Hopefully Zynga checks this and hopefully if lots of us are having the same issue they can fix it fast. Please!!!! I'm addicted to this damn game and it would be great if they fixed it soon.

March 28, 2012 08:51
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Jim Birkhimer

I tried connecting with Internet Explorer ( UGH !) instead of Chrome and was able to play. Seems Chrome is the issue for me.

March 28, 2012 08:56
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Tanja Foiles

also just getting the circle when trying to acess on facebook (IE9)

March 28, 2012 09:12
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Marie

Same issue as stated above.  Can't load WWF through FB.  It just spins and spins.  I've confirmed I have the most recent version of IE, cleared cookies and given appropriate access. Deleted and added back, can't get it to load.  I do not have Chrome.

March 28, 2012 09:18
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Jenndsk1976

Having same issue as most everyone else ... keeps telling me to refresh and when I do it tells me to refresh.  Very frustrated here and I hope that someone  from WWF FB is listening. Good luck to everyone else having problems, I know I miss playing my games too.

March 28, 2012 10:15
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Arikasdancemom

I'm have the same problem on my laptop on F/B but will allow me to play on my Ipod. Getting very frustraded with this. This has gone on for 3 days now and have tried everything to try to fix this. Can someone please help??????

March 28, 2012 10:21
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Jeanette McKell

My Word With Friends Board will not load on my Facebook.  Tried refresh, restart, have the most recent version of IE.   I am NOT using CHROME.  And I was on the verge of winning!!!!

 

 

March 28, 2012 10:42
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Judy Hemp

I don't think anyone reads these comments.  The problem goes on and on.  I've lost the many games I was playing and so have many of my friends.  Why can't you get it fixed?  Are you trying???????  It's the only game of all your games that was interesting enough to play.  Doesn't matter if I use my laptop or desktop....WWF doesn't work on either anymore.  And my computers are up to date.....have tried everything.  Seems that as soon as my FB changed over to the Timeline format...it screwed up everything.

March 28, 2012 11:08
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Kim Lehmann

Has anyone gotten a response from zynga?  I haven't been able to connect since yesterday.

March 28, 2012 11:08
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jan wale

same as above, i was in the middle of games with random apponents and i am concerned i wont find them again. hurry up and sort problem

March 28, 2012 11:31
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ann e. driscoll

wwf will not load on facebook all i get is blue page

March 28, 2012 11:51
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James Baker

Zynga will NEVER read these comments. They could care less about us addicts! As long as people are playing all threir other games why should they be concerned about this one. Bunch of assholes!!!

March 28, 2012 12:03
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Bbtmilwaukee

a friend and I both cannot get word to open on FB..just sits and spins..started yesterday afternoon and have not been able to play since then..me+3 different computers..he 2 different comupters...what gives???????

 

March 28, 2012 12:05
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Andrea Brandman

Guess I'm one of many...My gameboards will not load on facebook the past couple of days....?

March 28, 2012 12:08
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Mary Carney

Been having the same problem, so I finally went here https://wordswithfriends.zynga.com/ and was able to pull up my games and start playing. Hope this may help someone here :)

March 28, 2012 12:16
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Brenda Meskunas
Hey everyone - I did hear back from the helpdesk on this, and they really didn't have anything useful to offer. So, out of desperation, I stopped using Internet Explorer and pulled up Facebook - and the game - using Mozilla Firefox. The game now loads and plays better than it ever did on IE. Really - try Firefox as your browser. It's wonderful!
March 28, 2012 12:23
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Jeanette McKell

Mary Carney @ :Been having the same problem, so I finally went here https://wordswithfriends.zynga.com/ and was able to pull up my games and start playing. Hope this may help someone here :)

It does work when you clink on the link- however it doesn't work with Facebook friends. . .list won't pull up, etc.

March 28, 2012 12:45
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Tanja Foiles
    Jeanette McKell 

Mary Carney @ :Been having the same problem, so I finally went here https://wordswithfriends.zynga.com/ and was able to pull up my games and start playing. Hope this may help someone here :)

It does work when you clink on the link- however it doesn't work with Facebook friends. . .list won't pull up, etc.

I tried this and got message on this page:

'We are currently experiencing loading issues for some players using IE. Please come back soon and thank you for playing!"

March 28, 2012 13:40
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Tanja Foiles

One more note - Firefox is working fine and when you log in using Firefox you see this message: We are currently experiencing loading issues for some players using IE. Please come back soon and thank you for playing! at the top of the screen.

March 28, 2012 16:00
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Brenda Meskunas

Even when mine was working with Internet Explorer, it would freeze, the letters would "disappear", all kinds of freaky stuff would happen. The help desk finally got back to me, but didn't tell me to do anything I hadn't already tried.  So I tried to log on using my Mozilla Firefox browser and the thing WORKED LIKE A DREAM!  No problems AT ALL.  So...if you're getting desperate .... dump IE and download the free Firefox browser.  It's totally worth it!

March 28, 2012 19:36
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Jeanette McKell

Brenda, you are right about that.  I tried Mozilla Firefox and the Words With Friends game was back to working like a charm.  

I might switch back to Internet Explorer- once I know they have corrected the problem. . .or I may just decide to keep Mozilla Firefox- once I familiarize myself with it and feel more comfortable using it. 

Not really sure if there really is a huge difference between between the two browsers.

March 28, 2012 19:42
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Terrio6104

My fbk WWF will not load at all. It stays on the main page and if I scroll down it will just keep scrolling constantly. The page makes the computer clicking noise like it's loading but it never pulls up the friends list or the games. This is the 2nd time it's happened and it's lasting for a week at a time. I've tried refreshing the page, refreshing internet explorer, logging out of my computer. Nothing works

March 30, 2012 12:34
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Jeanette McKell

Try switching over to Mozilla Firefox- temporarily.   It worked for me when I did this.  Then for some reason- INTERNET EXPLORER was back to working properly after about 48 hours.  Mozilla is not bad-  but I am more comfortable with IE and went back to using it as my browser.

March 30, 2012 13:29
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Thomas Jones

My fbk WWF will not load at all. It stays on the main page and if I scroll down it will just keep scrolling constantly. The page makes the computer clicking noise like it's loading but it never pulls up the friends list or the games. This is the 2nd time it's happened and it's lasting for a week at a time. I've tried refreshing the page, refreshing internet explorer, logging out of my computer. Nothing works

March 31, 2012 15:08
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Ellen Hansen

I have a different problem.  WWF on FB is demanding that I allow permission to publish achievements.  I don't want my achievements published, I just want to play.  The app is not allowing me to.  This has been going on for 5 days and I'm frustrated.

April 02, 2012 13:26
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Dunbars

I'm on a macbook pro...was playing WWF fine this afternoon...been playing on the same mac for months. Now, I cant get the WWF board up, just a list of all the instructions on how to play the game etc..... Ive tried facebook WWF on both firefox and on safari on my nac....and it wont load. I go to my iphone FB app, click on WWF in FB and it works!!! Whats going on?

April 03, 2012 08:00
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Becky Lane

Same problems as Ellen & Dunbars! I already asked about the "allow permissions" and was told I didn't have to, but still getting the question over & over with only ONE option...ALLOW. Today I'm just getting the LONG list of instructions, etc. on IE & Firefox.

April 03, 2012 08:22
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Dkhyden

Same problem as Dunbars since this morning.

April 03, 2012 08:32
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Elizabeth Smith

I am having the same problem as the last three posts.   I use the lastest version of Safari.  The problem actually started late last night.   Please advise.

April 03, 2012 08:39
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Cheri Bowen

same prob as Dunbars using Mac

April 03, 2012 08:48
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Flowingtao

I have a MacBook Pro and am having the same problem as above above post by Dunbars.

April 03, 2012 09:15
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Lynn Kessel

I'm also on a MacBook and having the same issues as Dunbars... 

April 03, 2012 09:25
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faith williams

Im on a Mac G5 HELP, I have the same probrem as Dunbars and the other Mac users

April 03, 2012 09:40
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Heidi Huard

My sister and I both use Macs and cannot access wwf through Facebook today.  Last night it was fine.  I haven't changed anything here.  Some of my friends are not experiencing any issues at all, however I believe that they use PC's running Internet Explorer.  I don't know how to switch to Firefox or if that is advisable, but I want the game back, please.   

April 03, 2012 09:42
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Bryn Berg

I have a MacBook and was invited to play with a friend on FaceBook. We had a great game going, and suddenly I can only get this page: 

Click and drag letter tiles onto the board. Be sure your first word covers the star.
Spell a word to play! Be sure your word covers the star.
Done making your word? Click "Play" to submit your completed word.
Start a Game Play against more friends!
Now spell a word! At least one of your letters must be adjacent to your opponent's word.
 You have a new item! You'll find all the items you've bought in the more menu.
Suggested Friends
Your Move
Their Move
Game Over
Words With Friends®, © 2012 Zynga Inc.
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© 2012 Zynga Inc. All rights reserved.

April 03, 2012 09:56
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Cheri Bowen

Same page Bryn Berg. No answer from Zynga help desk yet.

April 03, 2012 10:05
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Lisa Shepard

Same as Bryn & Cheri.  Just happeed today as well.  Have tried everything suggested!!!!  Very frustrating!  Can't seem to get a message through to help desk.

April 03, 2012 10:46
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Diane Wardley

Same with me,, happened today. WHats going on?

April 03, 2012 10:50
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Sarahchussey

Me too, have just submitted a request for help

April 03, 2012 10:55
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Pam Matlock

I am having the same problem. I also submitted a request for help, hopefully they will fix the problem soon because I NEED MY FIX !!!!   :)

April 03, 2012 11:03
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Pam Matlock

I started a new thread in the recent section for this INSTRUCTIONS screen, please go to it and click on the "me too" button so Zynga will address this issue for us faster. Thanks

April 03, 2012 11:24
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Heidi Huard

I get the same screen as Bryn.  So annoying.  Please fix it.  We love the game!!! Thanks.

April 03, 2012 11:25
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Michelle Parker

Same problem. but it works fine on my iphone. it's a pain to play on it... but I am totally addicted to this game!!!!!

April 03, 2012 11:31
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Michael McAllister

Same problem.... I play with some friends on my MacBookPro and others on my iPad. Let's get this fixed boys! (or girls!)(or aliens from the planet Zynga)

April 03, 2012 11:52
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Dkhyden

I get the same screen as Bryn.  My husbands WWF works fine on my computer, but mine won't. Mine won't work on his computer either, but his will.

April 03, 2012 12:08
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arlene kushwara

My tech help went to Internet Explorer - Tools - Internet Options - Privacy- Popup blocker  and "allowed" WWF web address.  So far it's working great.    

April 03, 2012 21:32
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mark Ihatezyngasprivacyintrusion

I would like every user of WWF on Facebook to contact Zynga, and cease and desist using any and all of their products until they stop their intrusive, privacy violating nonsense insisting on posting scores, achievements PHOTOS and MORE at their discretion. Are you kidding me? How dare these cyber-punks stick their noses into our lives? We just want to play the game, and they better stop playing games with their devoted fans before they lose many thousands like me because of this unwarranted  blatantly hostile act of Big Brother tactics for their gain and our loss.

April 11, 2012 18:07
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MaryAnnie Hughes

I get an Error message: "An error has occurred.  Please refresh and try again"  No amount of refreshing allows me to log on.  I enjoy WWF, but will remove and no longer play if this continues.  It happened about a month ago and miraculously stopped.  This happens on both desk tops and laptop.  I can only play on my Kindle.  Please repair.?

April 15, 2012 18:30
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Sarah Stricker
I cannot pull any friends from facebook from my I phone. Any suggestions? Rebooted, deleted app and redownloaded it and still nothing.
April 17, 2012 17:27
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Oohlala 99

It has been a month now and I can not play WWF on Facebook!! The page will not load!! I have deleted, uninstalled, reinstall, refreshed, redone, redid, bent over backwards, clicked my heels three times in a row while whistleing Dixie upside down and then started all over again at the very least 20 times!! NOTHING! Nada dang thing has changed, still will not load anything. Please for the love of the game PLEASE help me or get it fixed. Thanks :-/

April 25, 2012 11:36
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MaryAnnie Hughes

SOLUTION:  When you log onto FB you have to use https for secure browser.  The first time the s will remove, add it in the address, the screen will refresh with it.  You should then be able to load and play WWF.  Hope this works for you.  Many thanks to my very smart husband, it's working for me!!

April 25, 2012 13:23
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Ed Burchmore

This is not a solution - since there is no "secure" facebook page.  Words with Friends will be losing me to Scrabble on FB pretty soon if Zynga doesn't get it together.

May 22, 2012 15:55
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batfink007

i had this problem and fixed it in firefox by disabling addblocker on facebook. Seems the addblocker wouldnt allow the game to load.

May 04, 2013 04:41
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Brownsugar1969

The Zynga help desk for this app uses a software that only gives you an immediate canned answer. The software is called Zendesk. You never reach a live person so your issue beyond the basics will NEVER be addressed and your submission will be closed immediately. Horrible customer service and using Zendesk is not fooling anyone but is ticking good customers off to the point of leaving the games. When Zynga does a financial analysis of how much its customer service approach is causing a drop in their revenue stream maybe then things will change. Don't hold you breath.

August 21, 2013 04:59
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Brownsugar1969

The Zynga help desk for this app uses a software that only gives you an immediate canned answer. The software is called Zendesk. You never reach a live person so your issue beyond the basics will NEVER be addressed and your submission will be closed immediately. Horrible customer service and using Zendesk is not fooling anyone but is ticking good customers off to the point of leaving the games. When Zynga does a financial analysis of how much its customer service approach is causing a drop in their revenue stream maybe then things will change. Don't hold your breath.

August 21, 2013 05:01