posted this on March 28, 2012 16:11
I can't play any of my games of Words with Friends on my IPAD. The screen has frozen up and does not allow me to select a game.
It did this last week and I uninstalled and reinstalled and it started working again. Today I did the same thing and it is not working. Please advise as soon
as you can. Thank you!
When I reinstall it comes up and asks for a login, but the screen doesn't allow me to enter anything. I am not sure what to do. I have powered off and left it for 30 minutes, came back, reinstalled and still having problems.
I uninstalled the app and reinstalled, the welcome back screen comes up and it asks me to register by saying No thanks or ok. Screen is frozen, nothing happens.
Me too. That is EXACTLY what is on my screen.
Yes this is the same problem I am having. The game is not loading..... What to do?
Same here...... Rebooted numerous times, reinstalled and nothing. Just frozen asking me if I want to login to fb. HELP
OK, so I figured out what works. I uninstalled the FREE version and bought the $2.99 version. I was going to do that anyway as I was tired of the ads. So I am back in and all of my games are still there!
I am having the same problem as described by others. I've tried to find the app in Settings, but nothing appears. It works fine on my iPhone, so my games seem to be OK.
Have the new ipad, words with friends hd free is CRAP!!!! I'm not going to buy the other version, why would I? I can't even open the app, it either freezes, continually loads, or just crashes. I've ran the gambit of fixes and this is my last stop.
I must say, I have several devices over several platforms and ZYNGA just doesn't really have it together. Everyone I know has crashing/freezing/bug problems. There are TONS of serious apps on the ipad that don't even have 1% of the problems these guys have. You think a company that makes the most basic games on earth and are so widely played could pull it together enough to say, open a game of virtual scrabble? Sheesh.
Same Problem. Game kept crashing, unistalled, rebooted, installed and now I can't Login. Screen is frozen.
semi-fixed now.....at least we know they are working on it...
Same here...I am sad. :(
I too was having this issue on my ipad. I tried deleting and reinstalling with no luck. Here's what I did that worked. I deleted the app on my ipad, installed the iphone version and used it to sign in. While that was active I downloaded and installed the free HD version again which recognized that I was already signed in and then worked. I then stopped the iphone version. The free HD version seems to be working again. I am keeping the iphone version on the ipad for when this happens again. Good luck all...
I use the app on facebook and I am having the same issues.... grrrrrrrr
Same issue here. As a an IT professional, I find it unbelievable that an upgrade would cause this many problems. I will NOT purchase a product from a company that delivers buggy software!
I cannot create new games! I know under NEWS it says they've disabled it, but its been days. Am I the only one?
Same problem as above on Kindle Fire. Where is the help to solve
On my Kindle Fire it is telling me to force close after every word I make. It takes the word and gives me the points, but I have to start back at opening words with friends to go to the next person on the game list to put in a word on that game and force close it and start at beginning again for the next game and so on. I did uninstall and reinstall and shut down and turn back on. Worked great for one evening. Next morning same thing.
I, too, am getting this "force close" message on my Kindle Fire. It's very annoying to say the least. This latest issue came just after the constant ad bombardment after every move. And also in addition to the starting at the beginning as noted by lnlk50, when the game has ended, no notice of having won or lost is made as had been done before. Very, very annoying!!! Why can't Zynga fix these issues?????
i am having the same force close problem with WWF on kindle fire
I'm also having the same problem on Nook Tablet...when I make a word, it is forced closed. It was working fine till I updated. Very annoying, especially since I bought the game .
I keep getting a pop up message on wwf on my laptop claiming an error occurred and to retry or cancel. Doesn't work. Very frustrating .
I am getting the force close message on my Kindle Fire - it started about 3 days ago. I have done everything you all have done with no resolution. This doesn't say much for the customer service from this company. Pretty sad. I won't be using any more of their apps.
I have been unable to play Words with Friends on my Mac for a week or more. When I get on, it asks for permission to allow my scores and accomplishments to be published. I click DON'T ALLOW. It opens another window with the same question. I click DON'T ALLOW again. Then it goes back to the original W/wFriends game but the same question. ARGHH!! I do not want my scores published, but I would like to play the game. This happened once before and finally stopped. A nice fellow named Charles T. wrote me an email.
i have the Nook Color.. i have WWF and have been playing it for about a month, right after i purchased the Nook.. . now over the last week its not working right. I have un-installed and re-installed several times over the last few days.. i play a word, it wont post .. i go back and it appears to tell me to start all over again.. what?? And then sometimes it does work.. why is that? No one knows when i go to the store i purchased the nook .. Staples .. they said ot try Barnes & Noble since it is their app.. they didn't seem to know either. The nice guy at Staples tried worked for a week then right back to the same thing again.. HELP ?? Please? .!!! Does anyone have any ideas or clues how to fix this? Frustrating.. ..Thank you for your Help.. so sad this was a good game too. . .
I have the nook tablet and I get an error message after each play. It tells me to force close and then i have to log back in again to play the next move.
I am having the same problem as most of the above. The playing board will not appear, only the blue zynga logo.
Customer service with this company is the WORST WORST WORST. Ive done everything suggested but 2 players in my turn section are frozen. They said they "lost" original complaint and they were "confused" about my issues: Its like the dog ate my homework! How confusing can my issues be: 2 games are frozen!
The blue zynga screen comes up but not the play board, HELP!
I had the same problem on my iPad 2, with the $2.99 Hanging with Friends app. My solution was to go to the same game in the free Hanging with Friends app I have on my iPhone and play it over again. When I went back to Hanging with Friends on the iPad, it let me switch to a different game, which cleared up the problem.
Oh, and by the way, isn't this supposed to be a help desk? This thread is months old but I don't see a single comment from the Zynga staff trying to help out.
Have just updated WWF to VER 5.3.0 and can no longer see the letters. Now just a light blue screen where the letters used to be.Have uninstalled and reinstalled 3 times.Nothing.
I can no longer play Words With Friends on my ipad. What's going on? It worked great for several months.
In WwF, when I push “play” on my pc, an invalid word comes up invalid immediately. If it is not invalid, I have the choice of sending or cancelling (and then exploring other words with perhaps higher word count).
What happens on my I Pad is when “play” is pushed, it asks if I want to “send” and then after pushing “send” it 1) comes up as an invalid word or 2) immediately sends as a valid word. This puts an
I Pad user at a disadvantage when playing with a regular PC Facebook user because the I Pad does not give the option of backing out when a word is valid and then speculating about another higher count word.
Do I need an APP other than WwF HD free on my I Pad - can't go into my Safari browser to Facebook and have it play as my PC either - plays same as Wwf HD free.
I was wondering if you were going to be able to fix your problems with the Words with Friends app. It is on my desk to computer and I really miss it on Goggle Crome. I can play a little on Emachines site but it is soooooo slow that it just makes me mad. Any quick fixes so I can continue to enjoy this wonderful game.
Beginning last night, when I click on Words with Friends on my iPad, it populates then immediately closes. I perform "Update All" every week so I know that isn't the problem? I've submitted 2 emails to the Zynga Support site and recieve the same response, "Thank you for emailing us about the problem you’re experiencing with your With Friends game. To help you with your issue more effectively, we have changed our support request process. Please update your With Friends mobile game to the newest version; this will update the support system for your application. You can also visit our support site (http://support.zynga.com) to find answers to your questions." Anyone else have this issue? What's the fix? Thanks!
Hey, why not post the most recent comments to the top of the page?
I started having a problem on Oct 27, 2012. When I click on the WWF icon, the opening screen pops up for about a second, and then closes, returning me to the
icon page. If the latest upgrade caused this problem, can I download the previous version? If I download a new application from you, do I lose all my games?
My words with friends game comes up but will not let me move the letters into the game. They are frozen at the bottom of the game. I see others with this issue but I do not see a fix.
RE: my post about "My words with friends game comes up but will not let me move the letters into the game. They are frozen at the bottom of the game "
I rebooted my IPad and that took care of the problem
only getting wwf in landscape view
I have the same issues with it jut constantly updating and then a message that says Words With Friends is having difficulties. I have no issues on my IPOD, only on the Mac. I can avoid this by opening with Google Chrome and it works fine.
i to cannot play words with friends on my laptop or desktop. with the above comments why hasn't anything been done to correct
What worked for me was to uninstall the game, reboot the computer/laptop, IPad or Iphone and then reinstall the game. Then it worked.
My IPAD either totally crashes or freezes. I have deleted and reinstalled the game three times to no avail. I tried to phone the HelpDesk and all I got was a recording about billing. I wrote two different emails to Zynga for the past few weeks and - no response. Does anyone know of another game that is similar to Words?
Most problems can be fixed if after you uninstall the game, power off the IPhone/IPad, then power back up and reinstall the game. I had lots of issues and the power off (Not just turn off) fixed all of them.
I have been powering off my iphone for weeks. This is not working. I can play for awhile and then I have to power down again. Also, this website keeps telling me to update my game yet my iphone 4s says I am up to date.
I have left comments on every WWF b oard. I cannot play WWF on my Samsung II tablet now for over one month. Why is this problem NOT FIXED!!!!!
When I report it, they send an email back reporting the problem solved, like 4 seconds later. It's never solved. They don't even read the stuff.
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