Knowledge Base/--RECENT ISSUES--

Words with Friends problems

Donna Seely
posted this on March 28, 2012 16:11

I can't play any of my games of Words with Friends on my IPAD.  The screen has frozen up and does not allow me to select a game. 

It did this last week and I uninstalled and reinstalled and it started working again.  Today I did the same thing and it is not working.  Please advise as soon

as you can.  Thank you!

 

Comments

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Michael Aulagne
This is happening to me as well. I uninstalled the app and reinstalled, now the game hangs on the do you want to use the exsiting data from the previous installation. Help!
March 28, 2012 16:16
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Donna Seely

When I reinstall it comes up and asks for a login, but the screen doesn't allow me to enter anything.  I am not sure what to do.  I have powered off and left it for 30 minutes, came back, reinstalled and still having problems. 

March 28, 2012 16:21
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Dottie Belletiere

I uninstalled the app and reinstalled, the welcome back screen comes up and it asks me to register by saying No thanks or ok.  Screen is frozen, nothing happens.

March 28, 2012 16:28
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Donna Seely

Me too.  That is EXACTLY what is on my screen. 

March 28, 2012 16:34
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Carol Anne Ferrante
I am experiencing the same problems, I deleted and reinstalled but cannot get into game
March 28, 2012 16:45
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Andrea Calderon
So far my words with friends is working.... BUT hangin with friends is doing exactly what you are describing! I have tried the reboot and the uninstall/reinstall with no success. HELP PLEASE!
March 28, 2012 16:47
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IreneKo
I am in the same situation.
March 28, 2012 16:49
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Lynn Osgerby

Yes this is the same problem I am having.  The game is not loading.....  What to do?

March 28, 2012 16:50
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Nicole Schmitz
Uninstalled, reinstalled, now frozen on login page. Have not had this issue before:(
March 28, 2012 16:55
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Lusterjl
I am having the same problem! I have reinstalled 3 times and nothing works. I hope they are working on this issue.
March 28, 2012 17:00
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Smizak
Obviously a great many people are having this same issue. The company doesn't seem to be very responsive.
March 28, 2012 17:00
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Ohsuzyo

Same here...... Rebooted numerous times, reinstalled and nothing. Just frozen asking me if I want to login to fb. HELP

March 28, 2012 17:07
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Barb Scheffel
I'm having same problem on my iPad. Rebooted and reinstalled several times. Stuck at same screen...FB login.
March 28, 2012 17:18
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Sheila Englebardt
I'm having the same problem on my iPad 2. Was playing without any problems and the the screen froze. I am also having a problem on my windows 7 desktop using words via FaceBook. The message I get FB can not access or Word can not accessFB. It would be nice if someone from the HelpDesk would post SOMETHING here to give us an idea of the problem and potential solution. Guess I won't be completing my multle games in progress :(
March 28, 2012 17:24
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Lisa Ben-Lipp
Ditto... did everything suggested.
March 28, 2012 17:25
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Angela Cannon
My mother is having the same issues on her iPad. Same thing as everyone here. It started around 4:00 today.
March 28, 2012 17:27
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R4610cb
I am having the same problem. Cannot access the game from my iPad. Freezes and updating continuously. Cannot reboot. Nothing works. Frustrated.
March 28, 2012 17:27
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Brian reck
Anybody find a solution? I have the same issue
March 28, 2012 17:39
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Glenda Beller
I am having this problem on my iPad 2 also. It just started this evening. Very poor customer support. Had a similar situation in February when I updated the app. Perhaps I should just forget about zynga games. No other app on my devices have given me as much frustration.
March 28, 2012 17:39
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Andrea Calderon
Sent a request to customer support for this... No response so far.
March 28, 2012 17:41
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John
Same problem. I have uninstalled and reinstalled twice. It started in the middle of placing a word. Game crashed and I have not been able to get it to come back up. It freezes as soon as I load the game
March 28, 2012 17:45
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Ella Lewis
Same issues as everyone else. HELP!!!
March 28, 2012 17:54
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Danya Kuperstein
I am having e same problem and after re-installing app still cannot get into games.
March 28, 2012 17:56
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Lora Fitzpatrick
Same as everyone else. Reinstalled and it still won't work. I did load the phone version on my iPad and that seems to be fine. The problems seems to only be with the HD version.
March 28, 2012 17:56
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Carole gross
What is the solution.
March 28, 2012 18:05
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Donna Seely

OK, so I figured out what works.  I uninstalled the FREE version and bought the $2.99 version.  I was going to do that anyway as I was tired of the ads.  So I am back in and all of my games are still there!

March 28, 2012 18:05
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Mheapes
Same here, glad its not just me, Please fix soon!
March 28, 2012 18:10
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Westmld
I am glad it is not just mine...but it would be nice if they responded. I have loaded and deleted several times and it is not working. I do not see an option for the 2.99 version...
March 28, 2012 18:12
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Ryangaines1
The same thing is happening to me . That's why am here.
March 28, 2012 18:25
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Nicole Schmitz
I did the same thing as Donna. I bought the hd version for $2.99 and it's working fine so far. I can already tell the difference without all the ads but I always enjoy free better then $2.99. Lol
March 28, 2012 18:30
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Michael McGurk

I am having the same problem as described by others. I've tried to find the app in Settings, but nothing appears. It works fine on my iPhone, so my games seem to be OK.

March 28, 2012 18:33
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Debbee j
I'm glad to see that I'm not the only one. I was getting concerned. My iPhone seems to be good it's my iPad 3rd generation.
March 28, 2012 18:50
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Wendy Buchanan
Mine is frozen also on iPad 3rd generation
March 28, 2012 18:58
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Ss29575

same same

March 28, 2012 18:59
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Jan21d

Same

March 28, 2012 19:03
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Caleb Kane

Have the new ipad, words with friends hd free is CRAP!!!! I'm not going to buy the other version, why would I? I can't even open the app, it either freezes, continually loads, or just crashes. I've ran the gambit of fixes and this is my last stop. 

I must say, I have several devices over several platforms and ZYNGA just doesn't really have it together. Everyone I know has crashing/freezing/bug problems. There are TONS of serious apps on the ipad that don't even have 1% of the problems these guys have. You think a company that makes the most basic games on earth and are so widely played could pull it together enough to say, open a game of virtual scrabble? Sheesh. 

March 28, 2012 19:09
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Rex BBQ

Same Problem.  Game kept crashing, unistalled, rebooted, installed and now I can't Login.  Screen is frozen.

March 28, 2012 19:17
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Doug Martin
My iPad 2 has the same problem beginning suddenly today. I have reboot the unit, deleted and reinstalled the app twice...it locks up on the welcome screen
March 28, 2012 19:19
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H Paul Shackleton
On Ipad 3 - was unable to get into game - frozen- deleted app , restarted Ipad and reloaded app from appstore - now game list appears but as soon as I open an existing game, app shutsdown (repeatedly)
March 28, 2012 19:46
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Jimena S.
This exact same thing is happening to me as well, words with friends had and hanging with friends hd (both installed on iPad 2) seemed to be working fine til today when the games stopped loading do i uninstalled both apps and installed again, now it just stays stuck on a screen telling me that they have detected that I have registered before but it doesn't let me log in via Facebook because it doesn't respond to touch. This seems to be happening on the hd version of the games because they are working fine on my iPod touch. Please fix! (rebooting and closing app from multitask bar didn't help either)
March 28, 2012 20:23
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Ss29575

semi-fixed now.....at least we know they are working on it...

March 28, 2012 21:14
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SusieGamecock
How do we know they are working on it? I have seen no change nice around 4pm yesterday. I'm on an iPad 2. Never had an issue before. Am I naive to assume this will fix itself? The games I have going are with phone players. Do they think I've just given up on their games?
March 29, 2012 04:02
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Ella Lewis
I bit the bullet and brought the 2.99 and it is working just fine all old games still there, maybe that's what they wants us todo
March 29, 2012 04:08
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Ss29575
I know they are working on it because I can now play the game and start new games whereas I was not able to anything at all before despite reinstalls and hard restarts... But it is still buggy and the game keeps cutting off randomly..
March 29, 2012 04:36
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Laura graves

Same here...I am sad. :(

March 29, 2012 04:59
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Somewheredownsouth
My problem started yesterday afternoon on my iPad. I was using WWF free version and it had been working just fine. I clicked on an ad for Kindle and my app froze up. I did all the steps: shut down the device, reinstalled the app, and it was still frozen at updates. I reinstalled it this morning and it put the paid version I've got on my phone on my iPad. I can deal with that I guess, but now the app keeps shutting down for no reason. Please fix, Zynga!!!
March 29, 2012 06:59
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Steevie
Same here but it only seems to be the HD version, the standard version still works on my iPad 3 so I'll be using that until there is an update for the HD version
March 29, 2012 10:01
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Smizak

I too was having this issue on my ipad. I tried deleting and reinstalling with no luck.  Here's what I did that worked. I deleted the app on my ipad, installed the iphone version and used it to sign in. While that was active I downloaded and installed the free HD version again which recognized that I was already signed in and then worked. I then stopped the iphone version.  The free HD version seems to be working again. I am keeping the iphone version on the ipad for when this happens again. Good luck all...

March 29, 2012 14:45
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Ronnie Burnett

I use the app on facebook and I am having the same issues.... grrrrrrrr

March 29, 2012 18:55
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Patricia Evans

Same issue here.  As a an IT professional, I find it unbelievable that an upgrade would cause this many problems.  I will NOT purchase a product from a company that delivers buggy software! 

March 29, 2012 19:15
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Stephanie Fischer
Same here. I was playing on my iPad 2, took a break and when I came back I got a pop up for the option to update but with no option to not update. I click ok and it takes me to the app store. I've tried turning my iPad off and uninstalling and reinstalling but nothing works. I really don't want to buy the game but I have several WWF friends who think I've disappeared!
April 06, 2012 07:39
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Elaine Rousseau
Cannot open game it shows the word screen in gray but is frozen than you
April 08, 2012 15:33
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Molly Schuetz

I cannot create new games! I know under NEWS it says they've disabled it, but its been days. Am I the only one?

April 10, 2012 19:19
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mary sharpe

Same problem as above on Kindle Fire.   Where is the help to solve

Mary H

April 11, 2012 04:25
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Lnlk50

On my Kindle Fire it is telling me to force close after every word I make. It takes the word and gives me the points, but I have to start back at opening words with friends to go to the next person on the game list to put in a word on that game and force close it and start at beginning again for the next game and so on. I did uninstall and reinstall and shut down and turn back on. Worked great for one evening. Next morning same thing.

April 11, 2012 09:41
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Gfrank

I, too, am getting this "force close" message on my Kindle Fire.  It's very annoying to say the least.  This latest issue came just after the constant ad bombardment after every move.  And also in addition to the starting at the beginning as noted by lnlk50, when the game has ended, no notice of having won or lost is made as had been done before.  Very, very annoying!!! Why can't Zynga fix these issues?????

April 11, 2012 11:36
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Blakebrigade

i am having the same force close problem with WWF on kindle fire

April 11, 2012 12:07
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cathi long
I'm also having the same force close problem on Nook Tablet.
April 11, 2012 14:53
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Cvankuren
Same issue for nook tablet and i payed the 2.99...force close after every word! Very annoying....i sentba request and nothing....ridiculous
April 11, 2012 15:25
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Alice Colston

I'm also having the same problem on Nook Tablet...when I make a word, it is forced closed. It was working fine till I updated. Very annoying, especially since I bought the game .

April 11, 2012 16:05
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cookie cowart

I keep getting a pop up message on wwf on my laptop claiming an error occurred and to retry or cancel. Doesn't work. Very frustrating .

April 12, 2012 15:11
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Harold Grant

I am getting the force close message on my Kindle Fire - it started about 3 days ago.  I have done everything you all have done with no resolution.  This doesn't say much for the customer service from this company.  Pretty sad.  I won't be using any more of their apps.

April 12, 2012 17:56
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Suzanne Roberts

I have been unable to play Words with Friends on my Mac for a week or more.  When I get on, it asks for permission to allow my scores and accomplishments to be published.  I click DON'T ALLOW.  It opens another window with the same question.  I click DON'T ALLOW again.  Then it goes back to the original W/wFriends game but the same question.  ARGHH!!  I do not want my scores published, but I would like to play the game.  This happened once before and finally stopped.  A nice fellow named Charles T. wrote me an email.   

April 13, 2012 13:08
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Reeniekp

i have the Nook Color.. i have WWF and have been playing it for about a month, right after i purchased the Nook.. . now over the last week its not working right. I have un-installed and re-installed several times over the last few days.. i play a  word, it wont post .. i go back and it appears to tell me to start all over again.. what?? And then sometimes it does work.. why is that? No one knows when i go to the store i purchased the nook .. Staples .. they said ot try Barnes & Noble since it is their app.. they didn't seem to know either. The nice guy at Staples tried worked for a week then right back to the same thing again.. HELP ?? Please? .!!! Does anyone have any  ideas or clues how to fix this? Frustrating.. ..Thank you for your Help.. so sad this was a good game too. . .

April 13, 2012 15:26
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sandy clancy
I have the Nook Color and love playing Words with Friends with it...except for the past several days! After every move I have to force close the game and reopen the game...VERY ANNOYING...I have done the things you suggesred and I am still having the same problem ...Please fix !
April 13, 2012 17:27
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Michelle Benites

I have the nook tablet and I get an error message after each play.  It tells me to force close and then i have to log back in again to play the next move.

April 14, 2012 06:56
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Maureen Stark
I also play Words with Friends on my Nook Tablet. A few days ago, WwF started Forcing a close every time I click Play. VERY annoying! When will a fix be released?
April 14, 2012 09:30
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Beverly Payne

I am having the same problem as most of the above.  The playing board will not appear, only the blue zynga logo.

April 23, 2012 08:06
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lynne oneill

Customer service with this company is the WORST WORST WORST.  Ive done everything suggested but 2 players in my turn section are frozen.  They said they "lost" original complaint and they were "confused" about my issues:  Its like the dog ate my homework!   How confusing can my issues be:  2 games are frozen!

April 23, 2012 15:33
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Pam Williams
I am playing WWF on Color Nook. All of a sudden when I try to send my play the blue screen comes up and nothing happens. The plays aren't being sent. Tried turning Color Nook completely off. That didn't work. What to do???
April 24, 2012 19:49
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Regina Russell
I finally got an answer from the help desk. I did exactly what they told me to do but still can't play on my iPad! Got an email saying my problem has been resolved! Well guess what...... It's not!!!!!!!
April 26, 2012 04:13
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Beverly Payne

The blue zynga screen comes up but not the play board, HELP!

April 26, 2012 08:08
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Beverly Payne

The blue zynga screen comes up but not the play board, HELP!

April 27, 2012 08:34
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Larry Sez

I had the same problem on my iPad 2, with the $2.99 Hanging with Friends app.  My solution was to go to the same game in the free Hanging with Friends app I have on my iPhone and play it over again.  When I went back to Hanging with Friends on the iPad, it let me switch to a different game, which cleared up the problem.

July 08, 2012 16:25
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Larry Sez

Oh, and by the way, isn't this supposed to be a help desk?  This thread is months old but I don't see a single comment from the Zynga staff trying to help out.

July 08, 2012 16:26
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Christian Williams
Have u tried turning off the iPad it happened to my iPod and all I did was turn it off and back on haven't had a problem since
September 18, 2012 10:11
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peter halpi

Have just updated WWF to VER 5.3.0 and can no longer see the letters. Now just a light blue screen where the letters used to be.Have uninstalled and reinstalled 3 times.Nothing.

September 20, 2012 02:53
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peter halpi

Have just updated WWF to VER 5.3.0 and can no longer see the letters. Now just a light blue screen where the letters used to be.Have uninstalled and reinstalled 3 times.Nothing.

September 20, 2012 02:58
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Louisemessik
I also am having problems since the recent update. The letters in the box which gives you the last person's score are so small i need a magnifying glass to read them. I often have to close down completely and restart in order to send a message to a friend. The update certainly has a few glitches.
September 20, 2012 05:54
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Ruth Garren

I can no longer play Words With Friends on my ipad. What's going on? It worked great for several months.

September 25, 2012 16:42
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Dsmits01

In WwF, when I push “play” on my pc, an invalid word comes up invalid immediately.  If it is not invalid, I have the choice of sending or cancelling (and then exploring other words with perhaps higher word count).

What happens on my I Pad is when  “play” is pushed, it asks if I want to “send” and then after pushing “send” it   1) comes up as an invalid word or 2) immediately sends as a valid word.   This puts an

I Pad user at a disadvantage when playing with a regular PC Facebook user because the I Pad does not give the option of backing out when a word is valid and then speculating about another higher count word.

Do I need an APP  other than WwF HD free on my I Pad - can't go into my Safari browser to Facebook and have it play as my PC either - plays same as Wwf HD free.

Help?

October 05, 2012 07:07
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Donna Brackett

I was wondering if you were going to be able to fix your problems with the Words with Friends app.  It is on my desk to computer and I really miss it on Goggle Crome.  I can play a little on Emachines site but it is soooooo slow that it just makes me mad.  Any quick fixes so I can continue to enjoy this wonderful game.

October 07, 2012 13:52
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Jean dorsey
My words with friends game comes up but will not let me move the letters into the game. They are frozen at the bottom of the game
October 12, 2012 21:38
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Klengartn3

Beginning last night, when I click on Words with Friends on my iPad, it populates then immediately closes. I perform "Update All" every week so I know that isn't the problem? I've submitted 2 emails to the Zynga Support site and recieve the same response, "Thank you for emailing us about the problem you’re experiencing with your With Friends game. To help you with your issue more effectively, we have changed our support request process. Please update your With Friends mobile game to the newest version; this will update the support system for your application. You can also visit our support site (http://support.zynga.com) to find answers to your questions." Anyone else have this issue? What's the fix? Thanks!

October 27, 2012 10:59
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Klengartn3

Hey, why not post the most recent comments to the top of the page?

October 27, 2012 11:01
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Carolyn r haas

I started having a problem on Oct 27, 2012.  When I click on the WWF icon, the opening screen pops up for about a second, and then closes, returning me to the

icon page.  If the latest upgrade caused this problem, can I download the previous version?  If I download a new application from you, do I lose all my games?

HELP

October 27, 2012 13:57
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Ranbud

My words with friends game comes up but will not let me move the letters into the game. They are frozen at the bottom of the game. I see others with this issue but I do not see a fix.

October 28, 2012 10:40
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Ranbud

RE: my post about "My words with friends game comes up but will not let me move the letters into the game. They are frozen at the bottom of the game "

I rebooted my IPad and that took care of the problem

October 28, 2012 10:43
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Carol Benson

only getting wwf in landscape view

November 04, 2012 08:10
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Pat Briggs

I have the same issues with it jut constantly updating and then a message that says Words With Friends is having difficulties.  I have no issues on my IPOD, only on the Mac.  I can avoid this by opening with Google Chrome and it works fine.

December 21, 2012 16:49
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Sandra Williams

i to cannot play words with friends on my laptop or desktop.  with the above comments why hasn't anything been done to correct

the problem??

December 25, 2012 11:35
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Ranbud

What worked for me was to uninstall the game, reboot the computer/laptop, IPad or Iphone and then reinstall the game. Then it worked.

December 25, 2012 12:10
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Bronniesue

My IPAD either totally crashes or freezes.  I have deleted and reinstalled the game three times to no avail.  I tried to phone the HelpDesk and all I got was a recording about billing.  I wrote two different emails to Zynga for the past few weeks and -  no response.  Does anyone know of another game that is similar to Words?

January 06, 2013 13:17
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Ann Moore
I am having a notification problem. When friends send me notifications to play, I do not receive a notification. I have emailed Zynga so many times and each response back tells me to do the same thing. I have uninstalled and reinstalled so many times. I am playing it on my IPad2 and have not seen an update for months. I believe they do not want to fix the problems so everyone will buy the $2.99 one as some stated they have done. Terrible customer service.
January 08, 2013 10:51
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Ranbud

Most problems can be fixed if after you uninstall the game, power off the IPhone/IPad, then power back up and reinstall the game. I had lots of issues and the power off (Not just turn off) fixed all of them.

January 08, 2013 10:57
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Schmer30

I have been powering off my iphone for weeks.  This is not working.  I can play for awhile and then I have to power down again.  Also, this website keeps telling me to update my game yet my iphone 4s says I am up to date. 

January 15, 2013 16:10
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Gerald Raisanen
My 4gs iPhone has same problem refuses all new passwords and keeps asking to reboot for the last week .zynga can these problems be fixed?
January 20, 2013 14:07
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Ann Moore
I am having problems on my Ipad2. Mine also freezes; however, not as often as what is stated here. The main problem is I am not getting notifications that people have asked me to play. I have written to customer service so many times and each time, a different person writes back telling me to try the same thing. I have read where some have had to buy the pro for $2.99 and then they do not have any problems. Ann Moore
January 20, 2013 14:24
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Shelley J Wolinsky

I have left comments on every WWF b oard.  I cannot play WWF on my Samsung II tablet now for over one month.  Why is this problem NOT FIXED!!!!!

January 23, 2013 19:31
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Barbara Ryan

When I report it, they send an email back reporting the problem solved, like 4 seconds later.  It's never solved.  They don't even read the stuff.

January 30, 2013 12:18