Are you experiencing issues with the Android version of Words With Friends? If so, please check out these frequently asked questions before attempting to contact us for support.
Q: Why does the app keep force closing?
A: Several factors can cause the app to force close, some of which are related to bugs in the app that we are currently working to fix. However, certain apps have been known to cause issues, including some ad blocker and task killer apps. You should try disabling or uninstalling these.
Q: Why are my games disappearing?
A: This is a known issue that we're working to fix. In the mean time, if you are missing games, perform a Force Stop and Clear Data. You can do this from Android's Settings > Applications > Manage Applications > Words Free and then tap "Force Stop" and then "Clear Data." You'll have to log back in with your account email address.
Q: Why does the game keep repairing and logging me out?
A: A couple things can cause this; for example, if you have an opponent playing with the iPhone or iPad version and their game becomes corrupted. We're working to fix it now.
Q: Why aren't notifications working?
A: Currently, notifications run in the background. You can change the frequency that the app checks for a new move in the game's Account Settings. In a future version, we'll add true push notifications that work the way they do on the iPhone version.
Q: Why do I get incorrect notifications?
A: Notifications run as a separate service and it is sometimes possible to receive a one for a move you have already made, particularly if you make the move before the notification was able to arrive. This will improve in future versions.
Q: It says a game is "Their Move" for both my opponent and me -- what do we do?
A: This is a known issue. We're working on fixing this. In the mean time, perform a Force Stop and Clear Data. You can do this from Android's Settings > Applications > Manage Applications > Words Free and then tap "Force Stop" and then "Clear Data."
Q: When can I expect the next version of the game?
A: We are working hard on the next version and hope to have it ready soon. In general, we plan to release an update every 2 to 3 weeks.
Q: Why can’t I find the game on the Android Market?
A: There are two requirements to run Words Android: 1) you have to be running Android version 2.1 or higher. 2) your screen size must be at least 320×480 (for example, the HTC Wildfire can’t run the game).
Q: How do I get rid of the ads?
A: We are currently working on a paid, ad-free version that will be available soon.
Q: What about tablets?
A: We are also working on a version optimized for Android Honeycomb.
Q: How do I turn off the sound?
A: Open the "Account Settings" in the game and deselect the check mark next to "Sounds."
Q: Is there a way to shuffle my tiles?
A: Yes. Just shake your device.
Q: Is there a way to delete old games?
A: If the game is completed, you can delete it by tapping and holding on the game until a "Delete" button appears.
Q: How do I zoom in on the game board?
A: You can double tap to zoom in. In a future version, you will be able to pinch to zoom.
Q: Can I play with people who have the iPhone or iPad version?
A: Of course! You can start a game with them if you know their username.
Q: I’m still experiencing issues with the game — what do I do?
A: Start by confirming that your device is connected to the Internet. If you still have problems, try rebooting your device. If that doesn't work, perform a Force Stop and Clear Data. You can do this from Android's Settings > Applications > Manage Applications > Words Free and then tap "Force Stop" and then "Clear Data." You should also check to make sure you have the latest version of the app.
If you're still having problems after that, please submit a report to our support team. Please make sure to include what device you're using, what version of Android you're running, what carrier you're on and what version of Words you have installed. You can submit a report here: http://newtoy.zendesk.com/anonymous_requests/new or email us at firstname.lastname@example.org.